SCH2017_DRF_EN_Livre.indb

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Overview of the Group’s strategy, markets and businesses Businesses, end-markets and customer channels

DIY stores are a key channel in making Schneider Electric’s offers visible to consumers as well as electricians. Schneider Electric ensures that it assists them with digital marketing programs on their e-commerce sites as well as in their physical stores. All of the partners mentioned above contribute their own added value to end-customers, first by advising them on the choice of solutions that best suit their needs and then by installing efficient systems thanks to a suite of web-based digital tools called “Building Life Management”. The main objective for Schneider Electric is to support them in the rapid development of solutions and technologies for the residential market: lighting, temperature and door/windowmanagement systems, recharging equipment for electric vehicles and renewable energy solutions. In order to strengthen a relationship based on mutual trust and added value, Schneider Electric partners actively with contractors, providing technical training and support. To maximize our business impact, we have a multichannel communication model using personal and digital means, thanks to our Partner Relationship Management (PRM) platform. In this regard, the EcoXpert program aims to secure special partnerships with certain specialized contractors, with whom Schneider Electric shares all its expertise on renewable energy and energy efficiency solutions and services. The EcoXpert network is being developed in many countries throughout the world. Systems integrators System integrators design, develop and support automation systems to meet their customers’ needs for the performance, reliability, precision and efficiency of their operations. By providing global coverage and local contacts, they offer their clients a high degree of flexibility. Schneider Electric has considerably expanded its automation line-up, giving systems integrators access to a powerful platform covering all areas of automation, from field control to Manufacturing Execution Systems (MES). Specialists To meet their customers’ growing demand for comfort, ergonomics and design, specialists (engineers, architects and design firms) are constantly looking for more efficient and better integrated solutions for energy management, as well as for access control, security, and building automation. They are therefore essential partners for Schneider Electric’s growth, notably in the high-potential buildings and residential markets, which include the construction and renovation of single-family homes and apartment buildings.

Schneider Electric provides information and training tools for specialists, such as dedicated showrooms, electrical installation guides, installation design software and training methods.

End-users Original Equipment Manufacturers

Original Equipment Manufacturers (OEMs) continuously seek to improve machine price/performance and time-to-market in segments ranging from packaging to textiles, conveyors, materials handling, hoisting and HVAC. Schneider Electric is one of the market leaders in these segments, and works closely with over 15,000 OEMs. The Group leverages its expertise and know-how to nurture these special partnerships. This is mainly achieved through: E an extensive knowledge of OEM applications; E a continuous R&D effort to develop innovative, high-performance and cost-effective offers and solutions; E dedicated centers of excellence that offer the most competitive solutions for new machines, in particular, pre-tested, pre- developed and personalized solutions; E international customer support to deliver high-performance after-sales service worldwide; E a dedicated program for multi-site and/or global OEMs that enhances their ability to offer superior solutions on an international scale. Other large end-users and strategic accounts Schneider Electric also addresses customers directly in a number of end-markets, including: E Automotive, where the Group serves large automotive equipment manufacturers; E Cloud & Finance, in which the Group provides comprehensive solutions for customers including internet giants, as well as in telecoms, co-location, and finance sub-segments; E in Healthcare, the Group serves hospitals, clinics, labs, and life sciences manufacturing; E Food & Beverages, in which the Group serves customers in various types of food processing industries; E Mining, Minerals & Metals, which includes customers in mining, cement, metals, and other bulk materials;

2017 REGISTRATION DOCUMENT SCHNEIDER ELECTRIC

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