4 CSR AND NON-FINANCIAL INFORMATION - Limiting our environmental impact and operating in a safe environment
Rubis Énergie (distribution and support and services activity) As Rubis Énergie also considers it vital to ensure the health and safety of people and property located in or nearby its facilities, it has established a Health, Safety and Environment (HSE) Charter, which requires its affiliated companies to comply with HSE objectives considered fundamental , sometimes over and above regulations in force locally, as a means of preserving the safety of people and property and to heighten employee awareness on these issues. These general objectives are to be achieved through the following key measures: • spread Rubis Énergie’s fundamental HSE principles among subsidiaries to create and strengthen the HSE culture; • implement the industry’s best business practices; • have documentation systems established in accordance with “quality” standards ensuring reliabilit y and safet y of operations; • regularly assess technological risks;
• strengthen preventive maintenance of facilities; • regularly inspect the facilities and processes (transportation activities included) and address any discrepancies identified; • analyze incidents through lessons learned documents; • regularly train employees and raise their awareness of technological risks. COMPLYING WITH PROFESSIONAL AND INDUSTRY STANDARDS Depending on the activity, the following actions are also taken: • taking care to analyze the state of the facilities in the light of specific Group standards and local regulations and, if necessary, scheduling work to bring them up to standard; • monitoring of programs such as HACCP or GMP+ (see table hereafter), under which Rubis Terminal has committed to complying, in its various activities, with the regulations and professional recommendations of the sector, to benchmarking best industrial practices and to seeking continuous improvement
in its performances in the areas of safety, protection of health and the environment; • for Rubis Terminal’s chemical product storage depots, joining the Chemical Distribution Institute-Terminals ( CDI-T ), a non-profit foundation working to improve the safety of industrial sites in the chemicals industry; • joining the GESIP (Groupe d’Étude de Sécurité des Industries Pétrolières – Group for Safety Research in the Petroleum Industries), in order to share feedback between the relevant Rubis Énergie and Rubis Terminal entities and implement industry best practices; • joining the professional aviation groups/ associations JIG and IATA and signature of a Shell Aviation technical support agreement , with the goal of accessing expertise in the reception, storage and transfer of aircraft fuel and in aircraft fueling operations at airports for the relevant Rubis Énergie entities; • joining Oil Spill Response Ltd , a company that assists in the event of any maritime pollution that may occur during loading/ unloading operations in Rubis Énergie terminals.
SITE CERTIFICATION The Group has obtained certification for several of its sites including those classified as Seveso facilities:
CERTIFICATIONS OBTAINED BY GROUP ENTITIES
All Rubis Terminal depots (excluding Corsica) and certain Rubis Énergie distribution or industrial activities (Vitogaz France, Sigalnor, SARA, Lasfargaz, Rubis Energia Portugal, Vitogaz Switzerland and Easigas) are ISO 9001 (quality management system) certified.
Certain French and international Rubis Terminal depots and the activities of SARA (refinery), Vitogaz Switzerland, Galana and Rubis Energia Portugal (distribution) have ISO 14001 (environmental management system) certification. This standard provides a framework to control the environmental impacts caused and is designed to ensure the continuous improvement of its environmental performance .
Rubis Terminal’s Dörtyol site (Turkey) and Vitogaz Switzerland, Galana and Rubis Energia Portugal activities are ISO 18001 (health and safety at work management system) certified.
For the Rubis Terminal chemical product depots (Chemical Distribution Institute - Terminals). The CDI is responsible for inspections and audits relating to the global chemical product supply chain, specific to transport and storage.
The Rubis Terminal Dunkerque site has an ongoing risk management policy for the storage of foodstuffs. Employees are trained in best practices through the analysis of food risks. They apply the principles of this approach, known as HACCP, and know how to meet the particular needs of the food sector, such as product traceability throughout the logistics chain. In addition, the terminal has declared that it stores products used for animal feed. This business has been registered with the DDPP (Direction Départementale de la Protection des Populations – Regional Directorate for the Protection of Populations). Lastly, this site is preparing to obtain GMP+ B3 certification for the transshipment and storage of liquids used for animal feed. Vitogaz France has held NF Service Relation Client (NF345) certification since 2015. It was the first French company to obtain certification in the new version 8, in December 2018. Revised in 2018, NF Service Relation Client certification is based on international standards ISO 18295-1 & 2. A guide to best practice in customer relationship management , it takes due account of customer expectations and aims to guarantee constant improvements to service quality. For Vitogaz France, this promotion of excellence in the customer experience should help establish a long-lasting commercial relationship, deliver quality service over time, ensure that information transmitted is complete and clear, and act promptly to meet its commitments.