QUADIENT - 2020 Universal Registration Document

CORPORATE OVERVIEW Activities

1.1.1.a Customer Experience Management

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For enterprises who must compete by creating exceptional customer experiences, Quadient provides omnichannel software solutions and expertise that deliver compliant and meaningful customer interactions. These solutions enable companies to design, coordinate and harmonize all of their customer communications across various departments (sales, marketing, accounting, etc.), while adapting to each department’s specific needs. The Quadient Inspire software suite facilitates the creation and management of transactional and marketing communication documents, regardless of the medium and the channel used (physical mail, e-mail, fax, text messages, websites, social networks, etc.) and manages omnichannel delivery for these communications. In 2020, Quadient continued its transition to cloud by enhancing its Inspire solution with new cloud and For businesses who want to streamline document production processes and departmental workflows, Quadient's Business Process Automation solutions help automate communications and accelerate cash flows. The digitalization of business processes is at the heart of many organizations’ plan to ensure business continuity and cost optimization programs, particularly in the field of invoicing flows (Accounts Receivable/Accounts Payable), driven by regulations accelerating the adoption of new digital and compliant processes. It is also a key enabler of delivering a better experience for all their stakeholders: customers, vendors and employees alike. Business Process Automation solutions are adapted to the requirements of small and medium-sized enterprises and are marketed and delivered as either an on-premise or a SaaS (Software as a Service) offering via the Cloud. Quadient also relies on a large network of partners to deliver specific solutions such as hybrid mail solutions. For businesses and individuals who need to manage a growing volume of parcel deliveries and returns, Quadient provides and operates a smart and secure pick-up, drop-off solutions that offer convenience and peace of mind. Quadient parcel lockers offer simple parcel drop-off, storage, and retrieval in an automated and secure solution, eliminating the burden of missed deliveries and re-delivery attempts for carriers and the subsequent CO 2 emissions generated by delivery trucks journeys. It also enables consumers to pick up their parcels on their own terms and reduces the risk of lost packages. In 2020, the health crisis has catalyzed online sales, and more particularly in the large e-commerce markets where 1.1.1.b Business Process Automation PARCEL LOCKER SOLUTIONS 1.1.2

subscription-related offers to complement on-premise software offerings, providing customers with easier on-boarding options and better run-time control of their overall operational spend. The Company also built new strategic partnerships to grow customer adoption of these strategic solutions across regions and verticals. CUSTOMERS Customers leveraging Customer Experience Management solutions are primarily large accounts in the financial services, insurance and healthcare industries, as well as Print Service Providers. In 2020, Quadient has reaped the rewards of its vertical expansion strategy launched in 2019. New customers, notably in utilities, telecommuni- cations and government, have contributed to the growth of the CXM solutions in spite of the health crisis. In 2020, Quadient launched its Quadient Impress cloud platform before enhancing it with new capabilities, early 2021. The Company has continued to expand its offering organically and through acquisitions. In July 2020, Quadient acquired YayPay, a best-in-class FinTech at the forefront of SaaS Accounts Receivable (AR) automation solutions, and a "Leader" in IDC's 2020-2021 Global Marketscape Report. In March 2021, Quadient has continued to reinforce its software portfolio with the acquisition of Beanworks, a leading FinTech in SaaS Accounts Payable (AP) automation. CUSTOMERS Target customers for Quadient's Business Process Automation solutions are primarily within the higher range of small and medium-sized enterprises, which can also be users of Quadient's mail solutions. In 2020, it is estimated over 70 of Business Process Automation customers were also Quadient Mail-Related solutions customers. Quadient operates. Smart parcel lockers emerged as the most efficient and secure solution to solve the last mile delivery challenge, and Quadient continued to benefit from the proven success of its operations in Japan, while growing significantly in key regions. Following the acquisition in 2019 of Parcel Pending, a leader in the residential market in the United States, Quadient has experienced continued traction in this market in 2020, as well as strong growth in the Retail industry, notably with a key deal with home improvement retailer Lowe's. Additionally, Quadient has introduced its residential parcel locker solution in the United Kingdom in 2020 and, more recently, in 2021, in the French market.

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UNIVERSAL REGISTRATION DOCUMENT 2020