QUADIENT - 2020 Universal Registration Document

FINANCIAL STATEMENTS Consolidated financial statements

6-1-2: SALES BREAKDOWN

By business – Group sales

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Group sales are composed of five revenue categories: (1) Mail-Related solutions, (2) Business Process Automation, solutions and include in particular graphics activities, other (3) Customer Experience management, (4) Parcel Locker shipping software solutions and the automated packing Solutions and (5) Other activities. The other activities systems (CVP). comprise revenues that are not part of the four major

31 January 2021

31 January 2020

Mail-Related Solutions

686.7

789.5

Business Process Automation

69.8

64.9

Customer Experience Management

125.7

140.1

Parcel Locker Solutions

85.8

64.8

Other activities

61.4

83.4

TOTAL

1,029.4

1,142.7

By business – Major Operations ●

Major Operations have been defined around the four major solutions defined above, in the two main geographic areas of North America and Europe, including twelve countries. To these are added, grouped under the name International, the Parcel Locker Solution revenue earned in Japan and Customer Experience Management revenue earned outside the twelve countries mentionned hereabove.

The revenues of Additional Operations are realized on activities that are not included in the four major solutions, in all geographic areas, as well as on the four major solutions outside the main geographic areas mentionned before.

6

31 January 2021

31 January 2020

Mail-Related solutions

641.4

728.3

Business Process Automation

68.8

63.2

Customer Experience management

125.7

140.1

Parcel Locker Solutions

83.4

62.5

Major Operations

919.3

994.1

Additional Operations

110.1

148.6

TOTAL

1,029.4

1,142.7

By type of revenue

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31 January 2021

31 January 2020

Equipment and license sales

300.8

363.8

Recurring revenue *

588.9

639.2

Rental revenue

139.7

139.7

TOTAL

1,029.4

1,142.7

Recurring revenue mainly comprises maintenance, professional services and software right-of-use. *

163

UNIVERSAL REGISTRATION DOCUMENT 2020