QUADIENT - 2020 Universal Registration Document

5 NON-FINANCIAL PERFORMANCE STATEMENT Independent third party’s report on consolidated non-financial statement presented in the management report

APPENDIX 1: THE MOST IMPORTANT INFORMATION

Social Information Quantitative Information (including key performance indicators) Qualitative Information (actions or results) Part of headcount with permanent contract.

Employment (attractiveness, retention). Increasing commitment of employees. Human capital development. Quality of life and well-being in the workplace. Diversity and equal treatment. Employees’ personal data security.

Retention rate. Training hours. Rate of employees having received at least one training. Absenteeism rate linked to work accident. Share of women in the Group. Share of women managers and Senior Leaders. of employees benefiting 2 days or more per week of remote working.

Environmental Information Quantitative Information (including key performance indicators) Qualitative Information (actions or results) Quantity of hazardous / non-hazardous waste produced. Share of recycled materials used. Quantity of waste from electric and electronic equipment (WEEE). Energy consumption. Greenhouse gas emissions (scope 1 and 2). Eco-design and products remanufacturing. Waste recycling. Actions to reduce carbon footprint. Societal Information Quantitative Information (including key performance indicators) Qualitative Information (actions or results) Clients satisfaction rate for Customer Experience Management, Mail-Related Solutions, and Business Process Automation activities. R&D and innovation investment. of employees that endorsed and completed the training on the Code of Ethics. Number of entities ISO 27001 certified. Rate of suppliers assessed meeting the needs of the supplier’s Code of conduct. Hours spent by employees supporting communities. Local impact (employment, development, local residents, dialogue…). Engagement with local communities (donations and philanthropic policy). Subcontracting and suppliers (environmental and social issues).

Measures taken for the health and safety of consumers. Innovation and conception of sustainable products. Reliability of products of the range of mailing and enveloping machines. Availability of digital solutions. Clients satisfaction. Actions engaged to prevent corruption and tax evasion. Actions to be compliant with GDPR requirements. Responsible procurement policy. Respect of intellectual property rights.

of employees involved in volunteering & sponsorship projects. Total amount of financial donations to non profit organizations.

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UNIVERSAL REGISTRATION DOCUMENT 2020