QUADIENT - 2020 Universal Registration Document

NON-FINANCIAL PERFORMANCE STATEMENT Social, societal, and environmental information

Customer Experience Management solutions In February 2020, the Company announced the general availability of Quadient Inspire Release 14 (R14), its most advanced and comprehensive release to-date. This Customer Communications Management (CCM) platform helps organizations create and deliver personalized, compliant customer communications across digital and traditional channels, from one centralized hub. Quadient Inspire has over 1,100 enhancements and new features built around four fundamental issues: simplifying the user experience; enhancing the personalization of communications; improving interoperability for more robust integration of data and content; and scaling capabilities in-cloud and on premise to enable communications to get to market faster with greater flexibility and highly scalable performance. In 2020, Quadient also announced the following partnerships to nurture and develop innovations: Duck Creek Technologies, a global provider of SaaS ● solutions for the insurance industry. This collaboration will boost the digital transformation initiatives of insurance companies thanks to the integration of Quadient's Customer Experience Management solutions with Duck Creek's Claims management software. Infosys, a global provider of next-generation digital ● services and consulting. This partnership aims to leverage and supply Quadient solutions to provide businesses with the leading omnichannel Customer Communication Management (CCM) platform and the capability to meet complex communication needs, while being aligned to their customer experience strategy. Additionally, Infosys and Quadient will jointly develop innovative solutions in the Customer Experience Management space, making demonstrations available at Infosys technology and innovation hubs. Quadient has partnered with Kitewheel, a Leader in The ● Forrester Wave™: Journey Orchestration Platforms Q2 2020, to offer an enriched solution for managing the most important steps and interactions within a customer’s journey. The new solution, Quadient Customer Journey Explorer, developed by Quadient’s Customer Experience Management team, provides unified management of vital customer communication touchpoints, making it possible to understand, measure and optimize each journey to increase customer acquisition, satisfaction and retention.

FOCUS ON SMART HARDWARE SOLUTIONS Mail-Related Solutions

In June 2020, Quadient announced the launch of the iX-Series Mailing Systems and SMART Mail Center software in the US, designed to meet the needs of small, medium and large businesses across a variety of industry verticals. The new series brings customers additional features and technology updates while meeting the latest requirements of the United States Postal Service. This development initiative is part of Quadient’s objective to extend its leadership in the mail industry in the US, as outlined in the frame of its Back to Growth strategy. Parcel Locker Solutions Parcel Locker Solutions provide an automated workflow to facilitate the package delivery and return process from home delivery and click & collect for retailers, to pick-up and drop-off (PUDO) automation for carriers. Quadient delivered many innovative projects related to Parcel Lockers, focusing on smart lockers, user experience, mobile apps, security and simplicity. Combining the expertise of US-based Parcel Pending, acquired in 2019, with its long-standing global leadership in Parcel Locker Solutions for carriers, retailers, commercial buildings or universities, Quadient has adopted the “Parcel Pending by Quadient” brand across its entire parcel locker portfolio in North America and Europe since June 2020. In June 2020, Quadient announced the simultaneous launch in France, Japan, the UK and the US of Parcel Locker Lite™, a new series of compact and modular parcel lockers, designed to facilitate the roll-out and accelerate the adoption of Parcel Locker Solutions at an affordable cost by customers with smaller floor areas and lower volumes of parcels. In 2020, Quadient also announced the launch of Parcel Pending by Quadient for multi-tenant residential buildings across the UK. The customizable parcel locker systems provide seamless management of incoming packages through an automated parcel process, securing delivery, storage, and pick-up, enhancing resident satisfaction, and improving operational efficiency.

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Design cutting-edge sustainable solutions to help our customers fulfil their needs while contributing to sustainable development

parts and components enable the Company to adhere to the principles of a circular economy. This virtuous loop promotes the repair, re-use and eventual recycling of

PRODUCT ECODESIGN

In 2006, Quadient introduced an ecodesign policy to reduce the impact of its products throughout their life cycle. This policy is now an integral part of the corporate strategy. The Company gives careful consideration to energy efficiency, use of hazardous substances, longevity, recyclability, modularity and the upgradability of its products. The high level of sustainability and reliability of

materials rather than their disposal.

Today, all new office franking machines and folder/inserter ranges benefit from this ecodesign approach.

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UNIVERSAL REGISTRATION DOCUMENT 2020