QUADIENT - 2020 Universal Registration Document

5 NON-FINANCIAL PERFORMANCE STATEMENT Social, societal, and environmental information

CSR challenges/ Non-financial risks

2020 Results

Ambitions

Objectives

SDG Section

Solutions: Build the best customer experience by offering innovative, reliable, and sustainable solutions Customer satisfaction Innovation, technology availability Achieve overall customer satisfaction above 95

Leverage technology to • consistently innovate and improve Quadient's portfolio of solutions. Design cutting-edge sustainable • solutions to help Quadient's customers fulfil their needs while contributing to sustainable development. Deliver high quality, reliable and • secure solutions to Quadient's customers. Embody the Company's values by • supporting local communities in the fields of Education & Decent Employment, Inclusion & Diversity and, the Reduction of Waste and Pollution.

97 overall customer satisfaction

5.1.6

Intellectual property Eco design and low carbon products and solutions Product stewardship

5.3

Pursue investments in R&D above 4.5 of consolidated revenues

Philanthropy: Engage and support local communities Community engagement

5,000 annual hours + contributed by Quadient’s employees supporting communities 25 of employees involved in volunteering & sponsorship projects

150 hours (e)

5.1.7

NC (e)

In 2020, the lockdown due to the COVID-19 pandemic in different countries accelerated the rollout of teleworking within (a) the Company. Endorsement and training programs were launched during the last quarter of the financial year, thus performance does (b) not represent full year efforts. The updated version of the supplier Code of Conduct will be launched in 2021. (c) Green-house gas emissions materially decreased due to the COVID-19 pandemic, following notable improvements in 2019. (d) Due to the COVID-19 pandemic, a significant level of charity actions and events have been postponed to 2021 (e) or replaced by online events that have not been tracked. A new platform is being implemented in 2021 to better monitor the Company's efforts.

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UNIVERSAL REGISTRATION DOCUMENT 2020