QUADIENT - 2019 Universal Registration Document

QUADIENT IN BRIEF

Simplify the connection between people & what matters

PROFILE & ACTIVITIES

Quadient helps companies simply and efficiently create meaningful, personalized interactions with their customers. There is always something important for the customer behind every interaction, whether the interaction involves mailing a contract, confirming a reservation via text message, receiving a parcel, paying a bill, or communicating through a mobile or web app. Quadient aspires to be among the leaders in each of its key areas of business.

4 areas of business

CUSTOMER EXPERIENCE MANAGEMENT Software solutions that help large businesses design, manage and send personalized, omnichannel communications in large volumes and on demand (statements, invoices, etc.), and that help customize the digital experience they offer their customers through bespoke mobile and web applications: ● ● The compliance of communications is vital in strictly regulated industries, such as financial services, insurance and healthcare; ● ● Quadient's products and services are shifting toward SaaS and subscriptions.

BUSINESS PROCESS AUTOMATION

Software solutions to automate communications for small & medium- size enterprises, streamline and digitize the management of their documents and processes, mainly supplier and customer invoices: ● ● Small businesses are still at an early stage in the digitalization of their processes.

Sales  (1) € 140 million +12.5 % (2)

Sales  (1) € 65 million +18.4 % (2)

Global market

Global market

Customer communications management € 1 billion Customer experience management ~ € 3 billion

Digitalization of invoice management ~ € 3 billion SaaS/Cloud solutions +15 %/year

(1) 2019 sales.

(2) Organic growth compared to 2018.

4

UNIVERSAL REGISTRATION DOCUMENT 2019