QUADIENT - 2019 Universal Registration Document

QUADIENT IN BRIEF

MESSAGE FROM THE CHAIRMAN

DIDIER LAMOUCHE CHAIRMAN OF THE BOARD OF DIRECTORS

“VIGILANT AND MAINLY INDEPENDENT, THE BOARD MONITORS THE EFFECTIVE EXECUTION OF THE STRATEGY

AND PLAYS ITS ROLE IN A PROFESSIONAL AND COMMITTED WAY. ”

To the Shareholders, Q uadient has accelerated its transformation over the last two years. This programmed mutation aims to meet companies' needs for digital, automated solutions and to allow the Group to sustainably return to profitable growth. 2019 was the first year of execution of the “Back to Growth” strategic plan, prepared in 2018: it was an exemplary year in terms of both operational and financial results. The refocusing of our business on four main solutions - Customer Experience Management, Business Process Automation, Mail-Related Solutions, Parcel Locker Solutions - was supplemented by a return to investment in organic resources, divestments and a prudent, targeted acquisition plan. In a context of profound transformation, the Board of directors' role is to monitor the effective execution of the strategic plan. With this in mind, the Strategy and Corporate Social Responsibility Committee, created at the end of 2018, has further strengthened the assessment and validation process for acquisitions and divestments by applying strict financial discipline. Parcel Pending, the only acquisition completed to date, has seen strong growth since its consolidation. The Board also approved the different divestments carried out, with portfolio refocusing at the heart of the strategy.

Lastly, this Committee reflects Quadient's desire to make CSR policy a ma jor focus: the priorities defined are respect for ethical values, support for local communities, the fight against climate change and commitment to our employees. At the same time as Quadient was carrying out the profound change in its organization, the Group's governance also changed considerably: the Board of directors continued its renewal with two new independent directors including its Chairman, a position that I have had the honor of assuming since June 2019. Almost all of the Board is today comprised of independent members and fully plays its role in a professional and committed way. The unprecedented crisis related to the Covid-19 pandemic has led to a full and unreserved mobilization of the management team and the Board to protect our employees, support our customers and preserve Quadient's potential. In this respect, particular vigilance has been paid to our financial position. The solidity of our business model and strong cash position at the start of 2020 give us confidence in Quadient's ability to overcome this unexampled crisis and capitalize on the resulting acceleration towards the digital transition. Didier LAMOUCHE

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UNIVERSAL REGISTRATION DOCUMENT 2019