QUADIENT - 2019 Universal Registration Document

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CORPORATE OVERVIEW Activities

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Activities

For all businesses – small or large, local or global – every customer interaction is critical. Today, a business transaction is much more than that – it is an opportunity to make a meaningful connection. A moment to make a positive impact on someone’s life. A chance to create a customer for life. Customer experience continues to be the battlefield. According to Forrester Research, improving Customer Experience by one point can drive more than a billion dollars in revenue (1) . In 2018, over 300 billion pieces of mail were delivered globally. However, this market is in decline, making digitalization the core catalyst in the transformation of physical communications and business processes. As e-commerce continues to grow, last mile delivery challenges must be solved in the years to come including the continued growth in deliveries, and the increase in related emissions. As organizations seek to address the key elements driving customer connections today, they often struggle to move fast and meet evolving consumer demands due to: compliance mandates; ● ever-changing requirements; ● mergers and acquisitions; ● system complexities; ● internal politics; ● shift in demographics. ●

By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient (2) helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. In 2019, Quadient has four major solutions, detailed below: Customer Experience Management; ●

Business Process Automation; ● Mail-Related Solutions; and ● Parcel Locker Solutions. ●

(1) Source: Forrester: How Customer Experience Drives Business Growth, December 13, 2019. (2) All references to Quadient refer to the former Neopost Group. Please note that as the legal name of the holding company is still Neopost S.A., the holding company’s legal name will formally change pursuant to the resolution to be submitted to shareholders at the 2020 General Meeting for an approval of an amendment to the Company's Articles of Association to change the Company's name from Neopost S.A. to Quadient S.A.

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UNIVERSAL REGISTRATION DOCUMENT 2019