QUADIENT - 2019 Universal Registration Document

5 NON-FINANCIAL PERFORMANCE STATEMENT Independent verifier’s report on the Statement on non-financial performance information

APPENDIX 1: THE MOST IMPORTANT INFORMATION

Social Information Quantitative Information (including key performance indicators) Part of headcount with permanent contract Retention rate Training hours Rate of employees having received at least one training Absenteeism rate linked to work accident Environmental Information Quantitative Information (including key performance indicators) Quantity of hazardous / non-hazardous waste produced Share of recycled materials used Quantity of waste from electric and electronic equipment (WEEE) Energy consumption Greenhouse gas emissions (scope 1 and 2) Societal Information Quantitative Information (including key performance indicators) Clients satisfaction rate for CXM, BPA and MRS activities R&D and innovation investment Deployment rate of the Code of ethics in the Group entities Number of entities ISO 27001 certified Rate of suppliers assessed meeting the needs of the supplier’s Code of conduct Number of registered patents Share of women in the Group Share of women managers

Qualitative Information (actions or results)

Employment (attractiveness, retention), Increasing commitment of employees Human capital development Quality of life and well-being in the workplace Diversity and equal treatment (equality between men and women, fight against discrimination, insertion of people with disabilities) Employees’ personal data security

Qualitative Information (actions or results)

Eco-design and products remanufacturing Waste recycling Actions to reduce carbon footprint

Qualitative Information (actions or results)

Local impact (employment, development, local residents, dialogue…) Subcontracting and suppliers (environmental and social issues), Measures taken for the health and safety of consumers Innovation and conception of sustainable products Reliability of products of the range of mailing and enveloping machines Availability of digital solutions Clients satisfaction Actions engaged to prevent corruption and tax evasion Actions to be compliant with GDPR requirements Responsible procurement policy Respect of intellectual property rights

122

UNIVERSAL REGISTRATION DOCUMENT 2019