PSA_GROUP_REGISTRATION_DOCUMENT_2017
DECLARATION ON EXTRA-FINANCIAL PERFORMANCE Social responsibility: an integral part of the Group’s strategy
Dialogue with the Group’s stakeholders DPEF.32 2.1.3.
The Group – a player committed to the local communities where it operates – has maintained solid relations with all of its stakeholders for many years: employees, employee representatives, customers and consumer or road user associations, distribution networks, shareholders and investors, suppliers, partners in cooperation projects and joint ventures, government and industry bodies, NGOs, local administrations, residents living near sites, the media, financial and ESG rating agencies, CSR experts as well as teachers and researchers, etc.
These regular discussions with stakeholders enable social, environmental or economic challenges and risks to be better identified and influence the Group’s response to sociological and technological changes in society. Stakeholders’ dialogue was used to inform the materiality matrix of the CSR issues below. The 2017 CSR Report introduces the Group’s stakeholders (see Section 1.2.1.3.1) and describes instances of dialogue (see Section 8.2). The different sections of the CSR Report include examples of these discussions.
Groupe PSA materiality matrix
Significant CSR issues
Strategic CSR issues
Substantial CSR issues
4
emissions*
Vehicle CO 2
Vehicle safety*
New mobility offers*
Vehicle impact on air quality*
Customer satisfaction / product and service quality*
Management of company transformations and social dialogue *
Attracting and developping all talents *
3
Material use and recycling of products
Ethics in business practices
Local sourcing in host territories
Human rights in supply chain
Occupational health, safety and well-being
Energy / industrial carbon footprint
Responsible information and marketing practices
Responsible customer data and relationship management*
Diversity and equal opportunity
Material and waste management in manufacturing
Balanced governance and added value distribution
Supply chain environmental performance
2
Industrial discharges and nuisances
Water use
Biodiversity
Philanthropy / Socially responsible mobility
1
IMPORTANCE OF THE EXPECTATIONS OF THE STAKEHOLDERS
0
0
1
2
3
4
IMPORTANCE FOR BUSINESS PERFORMANCE
Seven categories of macro-risks
Bringing a tangible impact on climate change Enhancing responsible natural resource use
Ensuring protection of human rights Enhancing competitiveness through the development of human capital Offering new mobility solutions adapted to customer needs
Meeting growing societal expectation - health and safety Supporting the balanced economic development of regions
*Issue linked to the Push to Pass strategy
Chapter 2.1.1. explains how the materiality matrix of CSR issues was compiled.
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GROUPE PSA - 2017 REGISTRATION DOCUMENT
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