PSA - 2019 Universal Registration Document

GROUPE PSA Activities and strategy

Annual output 2018

Annual output 2019

(situation at 31 December)

Manufacturing

NORDEX (Uruguay)

Space Tourer, Traveller, Expert, Jumpy

Nordex cooperation agreement Dongfeng (China – DFPV2) Dongfeng cooperation agreement Dongfeng Nissan (China) Dongfeng cooperation agreement Changwon GMK (South Korea) General Motors cooperation agreement Bupyeong GMK (South Korea) General Motors cooperation agreement Orion GMNA (United States) General Motors cooperation agreement TOFAS (Turkey) TOFAS cooperation agreement Sandouville (France) Renault cooperation agreement Batilly (France) Renault cooperation agreement Iran Khodro (Iran) Iran Khodro cooperation agreement

4,590

4,424

2008

4,872

-

Peugeot Pick Up

1,105

-

Karl, Viva

43,585

35,930

Mokka

72,396

29,192

Ampera-E

2,110

4,500

Combo

11,955

-

Vivaro

879

572

Movano

23,195

26,241

Peugeot 405, 206, 207

141,052

-

NAM Naza Automotive Manufacturing (Vietnam)  Coopération Naza Corporation Holdings

3008, 5008

-

2,580

For more informationon property,plant and equipment,please refer to Note 8.2 to the 2019 ConsolidatedFinancial Statements(see Section 5.6 below). PSA Aftermarket: After-Sales, Maintenance, Repair andSpare Parts

all authorisedand independentrepairersseekingthe best service.A similar offer is being rolled out in Latin America, through joint venturesin Brazil and Argentina,and in China,particularlywith the acquisitionof stakesin the sparepartsdistributorsJianXin andUAP in 2018 and LongXinDa in 2019. An additional destination was openedin 2019 witheight new DISTRIGO hubs inTurkey. Groupe PSAalsoprovidesan InternetofferwiththeMisterAuto.com on-line parts sales website, establishedin 19 countriesacross the world, and the Autobutler platform, which generates estimates on-linefor automotive servicing and repairs. In after-sales,the Group relies on a network of 18,000 authorised repairers for the Peugeot, Citroën, DS Automobiles and Opel-Vauxhallbrands,and on EuroreparCar Service,a multi-brand automotivemaintenanceand repair retailer.EuroreparCar Service continuedits growth trend, with 5,000 garagesin 26 countriesat end-2019,and it aims to have 8,000 garages in 2021 and 10,000 in 2023. PSA Aftermarket continued digitising its network with the developmentof the Video Check system andonlinebooking. VideoCheckis availableat around1,900 pointsof sale,withthegoal of reaching4,000 pointsof sale by the end of 2020,in 25 countries and four regions in the world. The online bookingbusiness,which startedin 2019, has taken600,000 reservations, and this numberis expectedto risein 2020. The environmental issuesthatmay influencethe use of theseassets by Groupe PSA are presented below in Chapter 2.

In after-sales, the Push to Pass plan has materialised a sales offensive designed to satisfy all customers’ needs world-wide, regardlessof their purchasingpower, their vehicle’sbrand or age. The Grouphas thus shiftedfroman offeringfocusedon the original parts of its automotivebrandsto one that encompassesthe entire market of independent repair, across the motor-vehicle fleet, spanning thewholevalue chainof the global after-sales market. Within PSA Aftermarket, this offering includes original parts, a Eurorepar distributor label, parts sourced from its equipment suppliers and an additional offering of parts from the circular economy. At 31 December 2019, 28 spare parts stores managed 400,000 items for Groupbrandsandotherbrands:Vesoul(France), Rüsselsheim and Bochum (Germany), Mszczonów and Natolin (Poland), Villaverde & Zaragoza (Spain), Pregnana (Italy), Luton (United Kingdom), Budapest (Hungary), Porto Real (Brazil), Pacheco (Argentina), Santiago (Chile), Toluca (Mexico), Kaluga (Russia), Kiev (Ukraine), Boufarik (Algeria), Istanbul & Izmir (Turkey), Port Elizabeth (South Africa), Shimizu (Japan), Wuhan (China-DPCA), Shanghai (China-DPCA), Beijing (China-DPCA), Chengdu (China-DPCA), Guangzhou (China-DPCA), Shanghai (China-CAPSA) and Shenzhen(China-CAPSA). The DISTRIGOdistributor,which debutedin 2016, is continuingits offensive.In Europe,it comprises150 spareparts hubs servingthe Peugeot,Citroën,DS Automobilesand Opel-Vauxhallnetworksand

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GROUPE PSA - 2019 UNIVERSAL REGISTRATION DOCUMENT