NEOPOST_REGISTRATION_DOCUMENT_2017

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Corporate social responsibility

Social, societal and environmental information

Occupational illnesses The majority of the Group’s employees have commercial or administrative (tertiary) duties. Consequently, their exposure to occupational illnesses is low. However, the prevention of risks and occupational diseases is very important in the production units, notably concerning risks related to manual handling, carrying loads, the use of automatic screwdrivers, and the use of chemicals. Priority is placed on employee training and awareness-raising campaigns, as well as on the provision of adequate personal and collective protective equipment. The average absenteeism rate was 2.06% in 2017, of which 0.06% corresponds to accidents with lost time.

Examples of collective agreements on health and safety signed by Group entities: Neopost France (two agreements): 2015, agreement on • coverage of healthcare costs, agreement on retirement and benefits; Neopost Services (2 agreements): 2015, agreement on • coverage of healthcare costs and agreement on retirement and benefits; 2016, agreement on the quality of life at work; Neopost GmbH (2 agreements): agreement on • workstations, agreement on the protection of non-smokers; Neopost Nv (one agreement): agreement on Psychosocial • Risks; Neopost BV (one agreement): Agreement on Health and • Safety at Work. The main economic impact of the Group is linked to direct employment and household consumption of employees, as well as the contribution of the Group to public finances through the payment of social security contributions and tax. Each site fits into the local economic fabric but has no significant influence on indirect jobs and the development of new local infrastructure. Neopost operates in 29 countries and mainly employs people from local communities. The French entities Neopost Industrie, Neopost Technologies, Neopost Services and Neopost France have entered into generation contracts in order to develop the hiring and employment of young people, who are supported by a senior tutor from the Company to facilitate their integration. Business ethics and fair practices Through its updated Code of Ethics, the Group has strengthened its existing systems to fight against corruption and influence peddling. In 2017, 44% of entities trained the relevant people (managers and sales teams) in anti-corruption practices. The Group regularly updates its risk mapping (for more information on the Group's risk management, see section 3 of this Document). In accordance with its Code of Ethics, Neopost complies with the anti-corruption laws of the countries in which it operates and has a zero tolerance policy for corrupt practices, including in particular giving or accepting bribes, either by an employee or a third party acting on behalf of the Company. It rejects all forms of corruption, and prohibits demanding, accepting, offering or giving bribes, gifts or other benefits, either directly or indirectly. Prevention of and fight against fraud  and corruption Socio-economic and territorial impact of Neopost activities

Support local communities and develop relationships with stakeholders

It provides information and training to its employees on the prevention of fraud and corruption. The fact that more than two-thirds of the Board is made up of independent directors, the Board’s by-laws and the establishment of a Conflict of Interest Policy and a fraud prevention procedure in 2012 minimize the risk of abuse and misdeeds. In addition, the managers in question are required to sign a conflict of interest form every year as part of the internal control process. As part of the distribution of the Code of Ehics, 68% of the entities defined disciplinary measures and sanctions in the event of non-compliance with the Code, in particular with regard to the topic of corruption. Anti-trust laws and fair competition The Group avoids anti-competitive practices, including pricing, the rigging of tenders and responses to tenders, or sharing customers, markets or territories. Neopost forbids its staff from entering into any agreement with competitors intended to restrict the nature or quantity of products and services offered for sale, as well as any agreement with suppliers or other partners to obstruct fair competition, or the exchange of information with competitors on corporate strategy on products or pricing. Product safety for users The Group is particularly vigilant as regards the safety of the products it places on the market and as regards compliance with European and international regulatory requirements. These requirements are taken into account during product development. Approval and qualification tests are first carried out internally before being confirmed by independent external laboratories. Externally conducted tests make it possible to ensure product safety. They mainly cover compliance with UL (Underwriters Laboratories) requirements; Russian GOST-R regulatory requirements and EC requirements regarding in particular electromagnetic compatibility (directive 2004/108/EC), limiting the voltage used in electrical equipment (directive 2006/95/EC “Low voltage”) or the restriction of the use of certain hazardous substances (directive 2011/65/EC “RoHS”). Other external tests make it possible to check compliance with electromagnetic compatibility (EMC) requirements, with US Federal Communications Commission (FCC) requirements and with the Australian c-tick label

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REGISTRATION DOCUMENT 2017 / NEOPOST