NEOPOST_REGISTRATION_DOCUMENT_2017

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Corporate social responsibility

Social, societal and environmental information

By way of comparison, in terms of general trends, in France only 36% of workers receive professional training per year, compared with 53% in Germany, 56% in the United Kingdom and more than 65% in the Scandinavian countries, according to a study conducted by the FFP (Professional Training Federation) with the support of Roland Berger in 2017. In 2017, 127,026 hours were devoted to employee training, a significant increase of 15.57% on 2016. On a like-for-like basis between 2016 and 2017, this represents an increase of 13.5%. This represents an annual average of 28.1 training hours per employee compared with 25.9 hours in 2016. At the same time, the Neopost group entities included in the scope of CSR reporting have dedicated a budget of 3.1 million

euros to the training of their employees with larger investments than in 2016 (+16.4%). The total number of training hours shown in the table below corresponds to the training programs of each entity, managed by the local human resources departments. Some training hours are not included in these data, such as those relating to internal training for technicians on the maintenance of equipment on customer premises. Each entity is responsible for training its employees, and for defining and locally implementing its own training and skills development plans. Training requirements are identified during annual evaluation interviews or during specific discussions with managers.

Training

Unit

31 January 2018

31 January 2017

Total number of hours training during the year (a)

hours

127,026

110,034

Total number of training hours focusing on the environment, health and safety (b) Number of employees having taken at least one training session during the year (b)

hours

7,767

3,584

number

4,514

4,246

Excluding training hours spent by maintenance technicians on product maintenance. (a) The number of hours and employees trained was revised with Temando data in 2016. (b)

To support change management among its employees and prepare for the jobs of tomorrow, the Group has identified and focused on four major categories of training. Indeed, with the transformation of its entire organizational structure and the increased use of digital technology in its activities, the Neopost group wanted to continue the development of hard skills (technical skills and business) for employees, which must be updated regularly and supplemented by soft skills (know-how, behavioral and human skills), which are essential for developing adaptive skills, creativity and innovation. More recently, the focus has been on training specifically related to digital and practices related to the Group’s business. In this context, 47% of the training sessions were offered in the form of e-learning and the majority (52%) in class-rooms and 1% were by phone, mainly as part of foreign language courses. e-learning is highly developed within the EDS division, especially at its GMC Software entity, which offers online training courses on sustainable development and, more recently, on the updated code of ethics to all of its employees.

employees to acquire new skills and develop their expertise in the face of competition amid the significant changes taking place in the digital professions. In France, 652 employees took training sessions in digital technology, in Europe a total of 1,765, in the USA and Canada 339, and in Asia and Australia 20. By way of comparison, at the global level, in 2017, only 35% of French employees took training sessions related to digital skills, compared with 46% in Europe (Germany, the United Kingdom, and Italy in particular) according to a study conducted by the FFP (Professional Training Federation) with the support of Roland Berger in 2017. For example, in 2017, Neopost Shipping offered training on social networks and digital marketing, DCS on cyber-security, and GMC on programming skills, programming languages and technologies for NISA-NTSA Big data, which included the implementation of a complete data analysis solution, business Analytics, Data Science, and Dataviz, and Neopost Nv on OMS Cloud. In addition, Neopost AG offered e-Learning sessions on “Deciphering the Digital Revolution”, one-on-one training in email marketing automation and Google Analytics, and E-learning sessions on Neostamp/Neocloud. More globally, at the prospective level, entities are conducting R&D on artificial intelligence and, more generally, the development of innovation using new technologies within the Group such as using 3D printers to build certain machines, and machine models such as the CVP-500, which is visible with virtual or augmented reality glasses.

Focus on digital-based training

Digital-based training has increased significantly in line with the Group’s more recent activities, and more than 82% of the entities offered sessions to their teams in 2017 involving a total number of 35,100 training hours. This enables the Group’s

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REGISTRATION DOCUMENT 2017 / NEOPOST