NEOPOST_REGISTRATION_DOCUMENT_2017

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Neopost group activity

Activity

Activity

Neopost is a global leader in digital communications, shipping and mail solutions. Its mission is to help companies improve the way they manage interactions with their clients and partners. Neopost provides the most advanced solutions for physical mail processing (mailing systems and folders-inserters), digital communications management (Customer Communications management and Data Quality applications), and supply chain and e-commerce process

optimization (from point of sale to delivery, including

associated tracking services).

Neopost is organized around three divisions:

• • •

Enterprise Digital Solutions;

Neopost Shipping;

SME Solutions.

Enterprise Digital Solutions

In its Enterprise Digital Solutions (EDS) division, Neopost offers digital communications solutions and Data Quality software. Market Customer Communications Management and Data Quality markets are growing niche markets. Their size is estimated between 1 and 1.5 billion US dollars (1) in sales each. Competition is fragmented but Neopost has been recognised as a leader in Customer Communications Management technology for several years in a row by the research firm Gartner. Customers Customers of the EDS division are primarily large accounts in vertical markets such as banks or insurance companies and print service providers. Customer Communications Management The EDS division offers solutions that allow a company to coordinate and harmonise all of their customer communication across different departments (sales, marketing, accounting, etc.), while adapting to each department’s specific needs. The Neopost Shipping markets a complete range of products and solutions which facilitates the entire supply-chain and e-commerce operation: automated parcel creation, preparation of shipments, data capture to allow track & trace and ultimately management of parcel delivery and returns. Market The market for shipping solutions is estimated between 2 and 3 billion US dollars in sales (1) . Customers Neopost Shipping customers are primarily retailers, e-retailers, shippers, logistics operators, postal authorities and carriers. Neopost Shipping

Inspire software facilitates the creation and management of their transactional or marketing communication documents regardless of the media and the channel used (physical mail, e-mail, fax, text messages, websites, social networks, etc.). Data Quality In Data Quality, EDS markets software which enables companies to collect, manage and update accurate address databases in real time. EDS also offers Master Data Management solutions capable of creating a single database where all essential data used by the different services of the Company are stored. Birth of Quadient In 2017, EDS decided to combine the capabilities of three of its sister companies -GMC Software, Human Inference and Satori Software- and created Quadient. This new entity offers an improved and enhanced Data Quality and Customer Communications Management portfolio of solutions to support large organizations who have decided to make Customer Experience a key part of their strategy.

Software solutions Neopost Shipping's multi-carrier shipping platforms streamline fulfillment, generate labels, and create transport documents. Available in stand-alone solutions, interfacing with existing information systems or integrated with e-commerce platforms, these solutions adjust to the needs and volumes handled by retailers and online retailers. Neopost Shipping offers also online and mobile solutions based on EDI, RFID or bar code data capture technologies to track and locate mail pieces and register proof of delivery.

Neopost estimates. (1)

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REGISTRATION DOCUMENT 2017 / NEOPOST