NATIXIS // 2021 Universal Registration Document

4 COMMENTS OF THE FISCAL YEAR Highlights of 2021

the Bimpli (ex-Benefits) business unit issued service vouchers for V an amount of €1.62 billion, an increase of +16% compared to 2020; the e-commerce volumes acquired by the Digital business unit V reached €7.5 billion and increased by +43% compared to 2020. The continuation of the crisis, even in a less severe form, further anchors the digitization of retail and the uses of “cashless-isation”: the digitizationof local commerce through e-commerce(growth of V three points in the weight of e-commercecard transactions in total card transactions vs. 2019 to reach 13% of the total) and of restaurant and gift vouchers issued (dematerialization rate of securities issued, which reached 45% in the fourth quarter of 2021 compared to 22% in the fourth quarter of 2019); cashless payments are facilitated by contactless payments V (almost one in two contactless transactions in the fourth quarter of 2021 comparedwith less than one in three just before the crisis in H2 2019) and mobile payments. The Payments division also continued its transformation by continuing to invest, in particular as part of the BPCE 2024 strategic plan: Natixis Payments is pursuing its ambition to become the No. 1 V platform in France for employee benefits, by launching its Bimpli brand in November 2021 and by completing the acquisition in March 2021 of Jackpot, a start-up specializing in the digitization of vouchers and the issuance of e-gift cards. All the Benefits entities were legally merged at the end of the year into a single Bimpli entityand their offers were grouped into a single platform; the Payments division took over Payments activities on behalf of V Oney: Sepa flows and the gradual migration of prepaid and retail cards by Natixis Payments (7.8 million cards). The division also expanded its offer with the launch of Oney Banque Digitale in June 2021 (operated by Xpollens) and the enhancement of the Payplug offer with payment in installments;

Natixis Payments has also rolled out new offers for the BPCE V networks and its external customers: the Parma flow offer for the Caisses d’Epargne network, the Visa Native JO Paris 2024 cards, the new range of Android VSEs; at the same time, Natixis Payments and its fintech Dalenys, V through their combined expertise and the finalization of the DSP2 and 3DS V2 regulatory projects aimed at reducing fraud during online purchases via the 3 DS protocol and a strong customer authentication system, are proposing an offer which has been enhanced in terms of payment security. The new Fast pass offer enabled Groupe BPCE, in partnership with Dalenys, to market an effective product: Fast pass to guarantee a certain level of frictionless for holders of BPCE cards and merchants who are members of the program; the Payments division has placed customer experience and V technological innovation at the heart of its development and performance. To this end, it has extended the use of the Net Promotor Score (NPS) to all its activities and has recorded significant results in several activities. Similarly, Natixis Payments launched the development of its new electronic payment platform to offer reference services and launched numerous Dataprojects; finally, the Payments division continued its investment policy to V support its development.Headcount increased by +8% (+90 FTEs), mainly in the Technology/Data, Sales/Marketing functions. Similarly, IT investments in 2021 increased by +16% compared to 2020. In return, the Payments division benefits from the savings generated by its efficiency plan, which covers purchasing, IT and productivity.

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NATIXIS UNIVERSAL REGISTRATION DOCUMENT 2021