NATIXIS -2020 Universal Registration Document

6 2020 NON-FINANCIAL PERFORMANCE REPORT Conduct

Global implementation of the driving system All the Natixis business lines and support functions are in charge of adapting the principles of the Code of Conduct to their activities. Accordingly, conduct matters have been included in the governance of different Group entities via existing or newly created Conduct Committees. Local adaptationsare covered by rules set out in the Global Conduct Policy, which outline: the responsibilities imposed by the Code of Conduct and, V specifically, how conduct must have a bearing on both strategic and operational decisions and on individual behavior; the terms of governance and reporting; V risk assessment, monitoring of indicators, and the controslystem. V Whistleblowing system The whistleblowing procedure is an integral part of the Conduct system. It allows any member of staff who becomes aware of an inappropriate act or behavior (illegal activity, unethical behavior, violation of the Code of Conduct or the applicable policies and procedures) to inform the competent body within Natixis and receive the guarantees and protection set forth in regulations. The whistleblowing procedure is open to: all individuals with a current employment contract with Natixis, V regardless of the type or duration of the contract; employees of external companies (suppliers or subcontractors) V who work with Natixis either on a permanent or irregular basis. The process put in place allows for timely monitoring of the alert, with in particular, depending on the applicable regulations: immediate acknowledgement of the report; V notificationwithin15 business days of the date of acknowledgement V of whether the information reported is eligible for further investigation; notification within three months of the date of acknowledgement V of the steps taken to process the information reported or, if this process has been completed, the action taken (or not taken) based on the information.

The Committees all met at least once in 2020 and reviewed any shortfalls with respect to the Code – in terms of Human Resources, risk, compliance or other matters – ensuring that these shortfalls were addressed in the annual appraisals of the employees concerned. All staff are required to completemandatory training on the Code of Conduct. Finally, the Code of Conduct and the policies and procedures that complement its principles does not have a rule for every situation: it is the responsibility of each individual to exercise his or her personal judgment with regard to their duties and to demonstratemeticulous professional ethics.

The procedure provides protection to the whistleblowers (who may in no circumstances be subject to disciplinary action or legal proceedings in respect of the report, provided they have acted impartially and in good faith) and ensures the information is treated appropriately and in with full confidentiality, in accordance with the applicable regulations. The whistleblowing system is based on an overall policy which represents the minimum standard to be applied throughout Natixis. Each entity, subsidiary and branch office must adapt the overall policy to its activities and its own local regulations.

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NATIXIS UNIVERSAL REGISTRATION DOCUMENT 2020