LEGRAND_REGISTRATION_DOCUMENT_2017

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CORPORATE SOCIAL RESPONSIBILITY (CSR)

Offering users sustainable solutions

Focus: Responsible and transparent information Energy-efficient products are identified by a symbol which is found on all of the Group’s commercial brands. To help customers make an informed choice, the Legrand Group has endeavored to communicate the benefits of its energy-efficient solutions using three indicators: the financial saving, the product lifespan and the CO 2 emissions avoided. Calculations are based on regulatory or standard specifications, and/or evidence from recognized outside experts. This information is also backed up with concrete examples of installations presenting solutions for specific applications and building types.

combining all these factors helps to estimate, based on the corresponding sales in the country since 2014, the total CO 2 emissions avoided from using the products sold for one year. The estimate gives an avoided GHG value of 1.3 million tons of equivalent CO 2 in 2017. Sales in 2017 have a 50% weighting in the calculation to obtain a value which is the closest approximation of the actual period of use of equipment purchased in 2017. Since 2014, the Group’s energy-efficient solutions have thus avoided, in aggregate, a total of 2.7 million metric tons of CO 2 emissions.

4.2.2 – Playing a driving role in the electrical sector

2017 achievement: Legrand has trained nearly 613,000 customers since 2014, exceeding its target of 400,000 customers by more than 50%. This positive performance is mainly due to the results of the U.S., Chinese, Chilean and Peruvian subsidiaries.

Users of the Group’s products include professional electrical installers and product specifiers. Legrand is committed to helping them drive change, particularly in view of the social, environmental and technological developments within the electrical industry. The challenge is to foster skills enhancement across the industry and to stimulate innovation. Legrand also places particular importance on customer satisfaction and feedback in order to make continuous improvements to the products and services offered to users. R 4.2.2.1 FOSTERING SKILLS ENHANCEMENT ACROSS THE ELECTRICAL INDUSTRY Because electrical trades are becoming increasingly high-tech, technical support is often required today for high value-added systems. Legrand is committed to training all industry players to help them develop their skills. People want to have access to training anywhere, at any time and in a wide range of formats. To meet these needs, Legrand uses new communications and training technologies. For example, the Group has introduced various e-learning online training tools and virtual classrooms. Group priority 2014-2018 To continue to provide training to industry players by further innovation in response to local needs and conditions. Key performance indicator: number of customers trained by the provision of tools and training tailored to their needs. Annual targets:

2014 2015 2016

2017

2018

Target achievement rate*

122% 130% 146% 153%

*

Calculated against annual targets.

Dedicated training centers Legrand is committed to designing innovative programs to teach its direct and indirect customers about the features of its products, their benefits and applications, market trends and best practices in terms of installation. The courses provide both of hands-on experience and online learning for distributors, installers and builders, teaching them about new products and how to install the Legrand product range safely and efficiently. Legrand offers training programs to local distributors, specifiers and electrical installers, mainly at its international training centers in Europe, the Middle East, South America, the United States and Asia. In total, there are more than 20 training centers around the world for electrical industry players. Moreover, Legrand’s subsidiaries are continuing to increase the number of training centers, as was the case in South Africa, Algeria, Morocco and Senegal this year, for example. The training courses offered allow electrical installers to keep up with the latest innovations and installation methods used by the Group, and to expand their know-how and range of services. The courses help them keep their skills up to date, consolidate their knowledge and develop their commercial offering.

2014 2015 2016

2017

2018

Customers trained (in aggregate)

100,000 200,000 300,000 400,000 500,000

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REGISTRATION DOCUMENT 2017 - LEGRAND