LEGRAND / 2018 Registration document

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CORPORATE SOCIAL RESPONSIBILITY AND DECLARATION OF EXTRA-FINANCIAL PERFORMANCE

OFFERING USERS SUSTAINABLE SOLUTIONS

4.2.2 – Issue no. 2: Playing a driving role in the electrical sector

Dedicated training centers Legrand is committed to designing innovative programs to teach its direct and indirect customers about the features of its products, their benefits and applications, market trends and best practices in terms of installation. The courses provide both hands-on experience and online learning for distributors, installers and builders, teaching them about new products and how to install the Legrand product range safely and efficiently. Legrand offers training programs to local distributors, specifiers and electrical installers, mainly at its international training centers in Europe, the Middle East, South America, the United States and Asia. In total, there are more than 20 training centers around the world for participants in the electrical industry. Moreover, Legrand’s subsidiaries are continuing to increase the number of training centers, as was the case in South Africa, Algeria, Morocco and Senegal in 2018, for example. The training courses offered allow electrical installers to keep up with the latest innovations and installation methods used by the Group, and to expand their know-how and range of services. The courses help them keep their skills up to date, consolidate their knowledge and develop their commercial offering. The Innoval training centers offer more than 60 hands-on programs which reproduce actual site conditions, in different areas, including home automation, the wiring of electrical cabinets and fiber-optic cabling and the installation of security lighting systems, and also provide training on current regulations and technical standards. Tailor-made courses are also available for professionals at each stage of their commercial development. In 2018,more than 7,300 customers andmore than 5,300 apprentices attended training courses at Innoval centers in France. For more information on the Group’s training strategy, see section 2.3.1.3. More information on training can be found on the website at www.legrand.com . R 4.2.2.2 STIMULATING TECHNOLOGICAL INNOVATION To encourage and drive innovation, Legrand works closely with industry and with the scientific and academic communities. For example, the Group is involved in collaborative research projects and works as part of business clusters and technology transfer centers. It also works with startups and SMEs in various forms (collaborative research projects, co-development of products and services, investee companies). This acts as a catalyst for

Users of the Group’s products include professional electrical installers and product specifiers. Legrand is committed to helping them drive change, particularly in view of the social, environmental and technological developments within the electrical industry. The challenge is to foster skills enhancement across the industry and to stimulate innovation. Legrand also places particular importance on customer satisfaction and feedback in order to make continuous improvements to the products and services offered to users. R 4.2.2.1 FOSTERING SKILLS ENHANCEMENT ACROSS THE ELECTRICAL INDUSTRY Because electrical trades are becoming increasingly high-tech, technical support is often required today for high value-added systems. Legrand is committed to training all industry participants to help them develop their skills. They want to have access to training anywhere, at any time and in a wide range of formats. To meet these needs, Legrand uses new communications and training technologies. For example, the Group has introduced various e-learning online training tools and virtual classrooms. 2014-2018 Group priority To continue to provide training to industry players through further innovation in response to local needs and conditions. Key performance indicator : number of customers trained through the provision of tools and training tailored to their needs. Annual targets:

2014 2015 2016 2017

2018

Customers trained (in aggregate)

100,000 200,000 300,000 400,000 500,000

2018 achievement: Legrand has trained nearly 800,000 customers since 2014, exceeding its target of 500,000 customers by more than 50%. This positive performance is mainly due to the results of the U.S., Chinese, Chilean and Peruvian subsidiaries.

2014 2015 2016 2017

2018

Target achievement rate*

122% 130% 146% 153% 159%

*

Calculated against annual targets.

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LEGRAND

REGISTRATION DOCUMENT 2018