L'Oréal - 2018 Registration Document

Stock Market Information Share capital INFORMATION POLICY

INFORMATION POLICY 6.6.

L’Oréal is committed to improving the quality of its financial information and takes steps to ensure it maintains a regular dialogue with its shareholders and with French and international investors. Beyond its legal obligations, a whole range of tools: printed and digital media, events and meetings, investor conferences and roadshows, are made available to all those in contact with us to enable them to get a better understanding of L’Oréal’s business model and the potential of the beauty market. COMMUNICATIONS MEDIA Keen on transparency and accessibility of information, in 2018, L’Oréal’s Financial Communications Department shared a wealth of information with the entire financial community via a whole range of communication tools, using digital media to a great extent. L’Oréal makes available two exhaustive annual, highly complementary publications, the Annual Report – discover the entire Annual Report online at www.loreal- finance.com/en/annual-report-2018/ – and the Registration Document. The www.loreal-finance.com website contains a complete set of all financial and extra-financial information. Its content and its ergonomics evolve regularly to provide ever quicker, easier access to information. The L’Oréal Finance mobile application, available on App Store and Google Play, makes it possible to keep L’Oréal Finance news close to hand. Downloaded nearly 50,000 times, it is greatly appreciated by professionals and individual shareholders. The shareholders’ newsletters and L’Oréal Finance News make it possible to keep subscribers regularly informed of all major events in the life of the Group. Re-issued in 2018, the shareholder brochure “Take part in the L’Oréal adventure” describes the Company's business model and explains the advantages of registered shares to answer the questions that shareholders may have with regard to this method of holding shares. COMPLEMENTARY 6.6.1.

A number of meetings with shareholders, organised in s different forms in several large provincial cities in France and also in the Paris region, in collaboration with the French Individual Investor and Investment Club Federation (Fédération des Investisseurs Individuels et des Clubs d’Investissement – F2iC), the Society of Investor Relation Managers in France (Cercle de Liaison des Informateurs Financiers en France – CLIFF), shareholder associations and financial newspapers brought together nearly 2,000 participants. In 2018, the Individual Shareholder Relations Department successfully organised various site visits (to the Group’s plant and laboratories) and Shareholder Meetings. Participation in the Actionaria Stock Market Fair for the s fifteenth year running, which brought together more than 400 people who attended a presentation by Mr Jean-Paul Agon, Chairman and CEO of L'Oréal. Many shareholders were also able to meet representatives of the Group directly at the L’Oréal stand and obtain information on registering their shares. Through all these events, the Individual Shareholder Relations Department team had the opportunity to meet nearly 4,000 individual shareholders in 2018. Testifying to the loyalty of the shareholders who accompany s the Group’s development over the long term, more and more shareholders are showing an interest in becoming registered shareholders. Thanks to the preferential dividend and the numerous advantages related to this method of shareholding, becoming a registered shareholder enables the Group’s shareholders to be known to the Group, to have systematic and regular access to information, and to be closely involved in the Company’s development. A real forum for consultation and dialogue with the s individual shareholders, the Shareholder Consultation Committee consists of 12 shareholders appointed for three years. Representatives of L’Oréal’s individual shareholders, they actively participate, through their reflections and their work, in developing and enriching the Group’s financial communication on themes such as: the AGM and digital communication. In 2018, the Shareholder Consultation Committee met four times. The Investor Relations Department (IRD) organises numerous s meetings throughout the year with institutional investors of the main international financial marketplaces. Like it does every year, the IRD invited analysts and investors to Capital Market Days which were devoted this year to the Chinese market. In all, in 2018, they thus met over 600 investors. Finally, a freephone service is available to L’Oréal s shareholders calling from France (0 800 66 66 66) or other countries (+33 1 40 14 80 50). An interactive vocal server gives shareholders round the clock access to information on the share price and key dates or provides them with a summary of the latest press release. The Shareholder Services Department is also available on this number during opening hours (8.45am – 6pm. Paris time).

6

A LARGE NUMBER OF 6.6.2. SHAREHOLDER EVENTS FOR A REGULAR AND DETAILED DIALOGUE

Every year, the Financial Communications Department s organises a financial information meeting and telephone conferences intended for analysts and institutional investors, to which journalists specialising in the cosmetics sector are invited. The presentations of the L’Oréal Group’s financial results and the business activities of the Operational Divisions are broadcast live online on the financial website www.loreal-finance.com. All the information presented is made available on this site, on the day its publication, when the annual and half-yearly results are published, as well as at investor conferences or Capital Market Days.

REGISTRATION DOCUMENT / L'ORÉAL 2018

359