L'Oréal - 2018 Registration Document

1 Presentation of the Group Integrated report

BUSINESS MODEL - A DEVELOPMENT MODEL SERVING A CLEAR MISSION: BEAUTY FOR ALL

Attesting to the effectiveness of the continuous quality improvement processes, the rate of consumer complaints improves continuously and stood at 49 complaints per million products sold in 2018.

L’OREAL SELECTS SUPPLIERS ACCORDING TO STRICT STANDARDS AND CRITERIA

L’OREAL OFFERS CONSUMERS EFFECTIVE AND HIGH-QUALITY PRODUCTS by respecting the most stringent regulations and though its continuous improvement approach, which is central to its quality policy.

QUALITY L ’ O R E A L C E R T I F I E D

in respect of quality, safety, and social and environmental

responsibility, applied worldwide and compliant with its responsible purchasing policy.

~ 100 QUALITY CONTROLS FOR EACH COSMETIC PRODUCT Products meet the same standards of excellence and quality all over the world

Identical processes are followed in the 40 plants, from the reception of raw materials, through the manufacturing of formulas and the packaging of finished products, until products are placed on themarket

Plants certified to the highest level

100 % of the Group’s plants are ISO 22716* compliant

92 % of the Group’s plants are ISO 9001* * compliant

* Best practice in cosmetics manufacturing ** Quality management

Operational excellence L’Oréal’s industrial facilities are equipped with high-tech innovations, including robotic technologies, automation and cobotics (collaborative robots), for the flexibility required to meet the demands of the market and consumer needs: from high-productivity plants for large-scale production to agile plants producing limited editions. The Group is continuing to roll out its Operational Excellence System in all its plants to meet the challenges of a constantly changing world and go even further in adapting its industrial facilities to the needs of consumers. This process is based on

the close involvement of all employees in technical and technological areas relating to safety, quality, ergonomics, environmental impact and production capacity, while at the same time controlling costs. In 2018, the Safety Management System, which applies worldwide for our teams on all administrative sites, laboratories, plants, distribution centres and stores, was recognised by RoSPA (The Royal Society for the Prevention of Accidents), notably for L’Oréal’s single safety awareness programme: Safe@Work , Safe@Home .

REGISTRATION DOCUMENT / L'ORÉAL 2018

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