L'Oréal - 2018 Registration Document

Presentation of the Group Integrated report BUSINESS MODEL - A DEVELOPMENT MODEL SERVING A CLEAR MISSION: BEAUTY FOR ALL

An industrial performance which relies on a global system of operational excellence L’Oréal has 40 plants spread all over the world, equipped with the very latest technologies and advances in automation, in close proximity to consumers in the major growth markets. This network of plants adapts constantly to incorporate acquisitions and embrace external innovations. It is completed by production sub-contracting, to meet temporary demand peaks or for specific technologies (make-up pencils, soaps, etc.)

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The Group’s industrial organisation is also based on specialisation by technology (haircare, skincare, make-up, perfumes, etc) to maximise best practices, increase agility, improve productivity and adapt more easily to the specific needs of local clients and consumers.

EUROPE

AFRICA, MIDDLE EAST

ASIA, PACIFIC

NORTH AMERICA

LATIN AMERICA

Active Cosmetics: 2 plants Professional Products: 1 plant L’Oréal Luxe: 5 plants Consumer Products: 29 plants Raw materials: 3 plants

Product quality and safety: a priority Offering consumers the highest quality product is an absolute priority. Over several decades, the Group has set up a single product quality and safety management programme that applies to all its plants and subsidiaries around the world. In 2018, 92% of L’Oréal plants were ISO 9001 certified (Quality management) and 100% were ISO 22716 certified (Best cosmetics manufacturing practices).

This quality management system guarantees industrial excellence and the quality of products with the same high standards applicable everywhere in the world. It includes efficient production methods and stringent control standards: around 100 quality controls are carried out on a single product during the production cycle, from the input of raw materials and packaging to when products leave the plant in route to customers.

REGISTRATION DOCUMENT / L'ORÉAL 2018

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