L'Oréal - 2018 Registration Document

L’Oréal’s corporate social, environmental and societal responsibility POLICIES, PERFOR MANCE INDICATORS AND RESULTS

MYLEARNING.COM: A PORTAL DEDICATED TO EMPLOYEE TRAINING

INTEGRATION OF NEW EMPLOYEES AT L’ORÉAL

L’Oréal welcomes more than 10,000 new employees worldwide each year. Their integration is an important moment, as it shapes their perception of the Group. Successful integration perpetuates the relationship between the employee and the Company and provides a sound foundation for moving forward together. Its purpose is to provide the keys necessary for everyone to understand their tasks, the context and the Group in a broader fashion. At L’Oréal, the FIT integration programme for new employees has four key pillars: understand your role: a personalised learning s experience around the job, collectively and also through meetings with all stakeholders related to the specific tasks of the new employee; decode the Group and its culture: immersion in the field, s in laboratories and in plants, as well as seminars on the history and culture of L’Oréal (online and face-to-face); build your network: many opportunities are provided to s meet people from different Group entities, to exchange and build cross-cutting relationships; individual support: the basics of induction (reception by s the team and the manager, definition of tasks and objectives, etc.), logistical aspects (computer, badges, access, etc.) and mentoring. New employees typically receive support in their first six months, after which they assess, qualitatively and quantitatively, the quality of the integration path. This attention to the employee experience allows a continuous adjustment of integration programmes.

The mylearning.com portal aims to offer a whole range of innovative development resources to the largest possible number of employees, for continuous interactive learning that is accessible at any time. The portal exists in 27 languages and is deployed in all countries in which L’Oréal is present. Since 2013, the number of e-learning hours has increased ninefold and there are now more than 54,000 regular users of the training platform. Whatever their job, their duties or their country, all employees are encouraged to be active agents of their own development. The mylearning.com portal offers a wealth of more than 10,000 pedagogical resources, organised around the following 3 objectives: communication of the knowledge related to L’Oréal’s s core business (marketing, sales, operations, Research & Innovation, etc.); managerial development (leadership, collaborative s networking, agility, etc.); support for all the international programmes concerning s responsible business conduct (ethics, Sharing Beauty With All , antitrust law, information security, etc.). MOOCs in 2018: since 2017 employees can now follow Massive Open Online Courses (MOOCs) thanks to the pioneering partnership signed with industry leader Coursera. More than 150 universities all over the world offer certificate courses. Students consider the possibilities offered by these courses as excellent, they appreciate the freedom of learning, accessibility on their mobile phones and above all the possibility to attach these certificates to their LinkedIn profile. The subjects that attract the most students are management, digital developments with data science as well as coding, design thinking and learning how to learn. In 2018, almost 3,200 people registered for MOOCs, receiving nearly 18,000 training hours, and with an exceptional certification rate of 22%. Mylearning.com 2018 results: 54,107 active users, 749,758 training modules followed (representing an average of 14 modules per learner), 184,806 online training hours, representing an average of 3.4 hours per user.

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REGISTRATION DOCUMENT / L'ORÉAL 2018

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