L'Oréal - 2018 Registration Document

3 L’Oréal’s corporate social, environmental and societal responsibility

RELATIONSHIPS MAINTAINED

SOME INITIATIVES IN 2018

In 2018, L’Oréal and Alibaba Group launched the “Green New Retail” project to reduce the environmental impact of their logistics systems and promote the use of greener packaging materials in express logistics. In 2018, the Group participated in Metro AG’s Metro Water Campaign.

As it does with its suppliers, L’Oréal builds close relationships with its distributors by involving them in the preparation of joint Sustainable Development projects. The Panel of Critical Friends is an external governance body, which reviews the progress made on the Sharing Beauty With All programme year on year, by casting a critical eye over the actions conducted, suggesting improvements and challenging L’Oréal’s Sustainable Development ambition. Since 2013, L’Oréal has set up panels and launches consultations on various topics in order to include the views of NGOs, associations and not-for-profit organisations in its reflection process and its projects. Once a year, all L’Oréal’s employees are invited to spend a day on volunteering actions for associations and not-for-profit organisations, on public utility projects and supporting the surrounding communities, while continuing to receive their salary. L’Oréal makes every effort to improve the information made available to its stakeholders, and regularly discusses CSR topics with extra-financial ratings agencies and with investors.

Customers (distributors)

In 2018, the Panel met in March in the presence of Jean-Paul Agon, Chairman-CEO, in Clichy, France. In 2018, for the 9 th edition of Citizen Day, more than 27,600 employees took part in the event in 63 countries.

NGOs, associations and not-for-profit organisations

L’Oréal is in contact with bodies including Vigeo Eiris, ISS-OEKOM and the CDP to discuss its extra-financial performance and to identify areas for improvement. Through the L’Oréal Foundation’s For Women in Science s programme, the Foundation rewards scientists and awards scholarships to young female researchers; L’Oréal research teams in Japan have joined the prestigious s National Institute for Materials Science (NIMS), the only Japanese laboratory dedicated to the science of materials, to create a collaborative research centre. The objective is to develop responsible materials, namely ones that are respectful of the environment, energy resources and the fabric of society; Sharing a common vision of science, equally attentive to human s health as to the environment, L’Oréal and the Laboratory of Chemistry of Organic Polymers in Bordeaux have decided to join forces to develop polymers with cosmetic activity (skincare, makeup, etc.) that are respectful of the environment without compromising efficacy and performance. L’Oréal is a member of many associations all over the world, including: FEBEA (Federation of Beauty Enterprises), Cosmetics Europe, AIM (European Brands Association), WFA (World Federation of Advertisers), the US Cosmetics Industry Association, CAFFCI (China Association of Fragrance Flavour and Cosmetic Industries), ISTMA (Indian Soap and Toiletries Mfrs Association), CTPA (Cosmetic, Toiletry & Perfumery Association), etc.

Extra-financial rating agencies and investors

Research and Innovation are an integral part of the identity of L’Oréal which maintains close links with a large number of public or private research centres all over the world, in the form of partnerships or collaboration, in areas as varied as green chemistry, synthetic biology, genomics, skin stem cells, microfluidics, bioprinting, or the microbiome.

The scientific community including researchers and academics

At local, national or international level, L’Oréal maintains close relationships with the public authorities in particular via professional associations.

The public authorities

REGISTRATION DOCUMENT / L'ORÉAL 2018

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