Hermès - Registration Document 2016

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Corporate social responsability

Savoir-Faire

(in two different countries) learning about four different métiers. This pathway boosts managerial maturity and technical expertise. 2016 was also a time to remember, on each of the sites, the strate- gic importance of sharing and transferring expertise. Development and exchange programmes around expertise were implemented, along with a network of technical officers to complement segmental middle management. These six tanneries encompass a wide range of profiles of workshop heads from different generations, and with different tempe- raments and levels of expertise. Finally, the Montereau tannery celebrated its 50th anniversary in 2016; twenty of those years were spent working with Hermès. It found an ori- ginal way to mark the occasion, inviting 300 people, employees of other tanneries of the Hermès Cuirs Précieux division, to visit this specialist exotic hides tanning site. A pleasant day for colleagues within the same division to get to know one another better, united by the craft of transfor- ming raw hides into tanned leather. The School of Textiles For the textiles sector, initiatives to share the culture of the textile industry continued. The three-day “Au fil d’HTH” programme enabled 55 employees to discover Holding Textile Hermès, a federation of seven SMEs. The HTH Artès programme, an in-depth 12-day pathway, enabled managers with cross-segment responsibilities to learn about the seg- ment. Finally the “Iconic Product” programme enabled 35 employees to familiarise themselves with iconic products, rooted in the creative heri- tage of Holding Textile Hermès. Finally, the “Résonances” programme aimstoprovideanartisticandculturaloutlettoencourageinspirationand creativity in product innovation and development teams. 53 employees completed this programme. In the area of expertise, 87 employees were able to improve their expertise as regards textile knowledge, basics of dyeing, printing colours, etc. and the “Profession” pathway aiming to adapt craft skills (printer, stenter operator, assembler, etc.) was delive- red to 26 people. A CQPI (inter-segment professional qualification certi- ficate) has been introduced for the artisans. In 2016, the School of Textiles delivered tailored programmes to over 260 people. 2.2.1.4

2.2.1.5 Puiforcat Maintaining expertise involves internalising certain production methods and mobilising the team around the launch of new collections. Balanced with the transfer of applied knowledge about the classic items, it fully anchors silversmithing and jewellery in its era and thus prepares for the future. Two silversmiths were recruited this year to maintain the workshop’s expertise. They were mentored by the most experienced sil- versmith to improve their skills while ensuring their rapid incorporation into the everyday life of the workshop for operational production. A new collection (“Bureau d’architecte”) was partly entrusted to the workshop. Combining traditional expertise and new technologies, most of the pieces in this collection were produced in the workshop. Cristallerie Saint-Louis 13 employees committed to a professional certification approach (CQPI), which will enable them to validate skills relevant to their voca- tional branch. In addition, an in-house competitionwas held in the second half of 2016, giving artisans the opportunity to create a product to be included in the Saint-Louis catalogue of exceptional pieces. In 2016, 15 employees received training from CATE on decorating por- celain - this has been taking place since the end of 2015 at the Saint- Louis-lès-Bitche site. The distribution network As regards quality, sales and service, over 1,200 sales associates fol- lowed the “Sales & Service Ambassador” training programme. Designed centrally and delivered locally by in-house or external trainers, this trai- ning covers six themes, from the moment a customer enters the shop to when they leave. 12 sales associates from all over the world gathered in Paris to celebrate and highlight the excellence of in-store service with the “Hermès One of a Kind” programme. These 12 sales associates have been acknowledged by their peers, managers or customers as having demonstrated exemplary attitude, narrative talent, or provided excellent service to their customers and/or their colleagues. The twice-yearly sea- sonal training session, “Train the Trainer”, takes place each season in Paris and is attended by around twenty international trainers who will then deliver the key messages of the collection to the markets across product lines, as well as boosting the sales of each division. 2.2.1.6 2.2.1.7

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2016 REGISTRATION DOCUMENT HERMÈS INTERNATIONAL