HERMÈS - 2020 Universal registration document

CORPORATE SOCIAL RESPONSIBILITY PEOPLE: SAVOIR-FAIRE

In total, the École du Cuir is 12 programmes enabled 515 employees to be trained in 2020 ( i.e. a total of nearly 6,100 since 2011) and resulted in the achievement of 283 diplomas or certifications ( i.e. despite the constraints related to the health context, a number close to the 321 obtained in 2019): 208 CAP vocational qualifications in leatherwork, 31 saddler and leather worker ( Sellier Maroquiniers d’Art ) diplomas, 19 CQP Cutting diplomas and two art métiers diplomas ( Brevets Métier d’Art ). As part of the validation of acquired experience (VAE) scheme, nine people received CAP vocational qualifications in leather work, five people the saddler and leather worker ( Sellier Maroquiniers d’Art ) diploma, eight people the CQP Cutting diploma and one the CQP Stitching diploma.

Within the Leather Goods sector , a network of métier trainers is structured and encouraged by regular meetings where new ways of working and transmission techniques are shared. The École du Cuir has enriched its programmes to support the key challenges of development and transmission of skills. New hires receive initial training in Table, Cutting and Leather Goods stitching at all sites, and new starter training in Saddlery stitching was developed this year.

2

Education

2019 197

2020 208

CAP vocational qualifications in leather work

Sellier-Maroquinier d’Art (saddler and leather worker) diploma

76 21

31 19

École du Cuir

CQP Cutting diploma

Brevets Métier d’Art (Arts métier diploma) CAP vocational qualifications in leather work

-

2 9 5 8 1

9 8

Sellier-Maroquinier d’Art (saddler and leather worker) diploma

VAE

CQP Cutting diploma

10

CQP Stitching

-

206 321

217 283

Total CAP

Total certifications

Total trainers

82

83

For the distribution subsidiaries , Hermès Group Campus designed, developed and rolled out several training programmes for sales employees. The Sales & Service Ambassadors programme, which aims to train people in customer service that matches the quality of the objects, is being rolled out around the world, but with a local twist. The Sales & Service Leader programme, launched in 2017 to give store managers the means to be true entrepreneurial owners of their local project, continued its rollout in the various regions. The Retail Developer programme, also introduced in 2017 and linked to the Sales & Service Leader programme, was also maintained. In addition, Hermès Group Campus leads the community of métier and market trainers, in charge of product training for sales associates. Two remote Train The Trainer sessions were devoted to the seasonal collections to enable the 24 métier trainers to pass on their knowledge and expertise to the market trainers who, in turn, will train the store teams. This year, all Retail subsidiaries have developed product training and distance selling techniques using new tools to create interactive and participatory learning experiences. The opening of the new stores in Moscow, Madrid and Stockholm posed the particular challenge of training the new teams in a way that provides the same level of quality but in a context that is often difficult. The Retail subsidiary in France introduced the Sacrés Français training for 150 employees in order to fully understand the specific expectations of French customers, better meet these expectations and encourage customer loyalty.

Another important issue is the professionalisation and support of trainers, which has led to 83 trainers from the table, cutting and stitching sectors to take part in meetings to share experiences and receive regular training in areas such as communication, personal development and teaching. Holding Textile Hermès has one of the largest Textile divisions in France in the Rhône-Alpes region (more than 850 people); the division is home to many unique forms of weaving and silk printing savoir-faire , which Hermès works hard to maintain. In 2020, the two working groups dedicated to training related to the Outlook approach, in anticipation of retirements, intensified their discussions. One worked on the redesign of the Printer training course, notably with a local partnership initiative with an artisanal fabric printing workshop in Lyon, while the other worked on the “quality control” organisation for which 30 recruitments will be made by 2022. The holding company also continued the Résonances programme, designed to sharpen artistic and cultural skills among development, colouring, and creation teams. Hermès Maison developed the Supply Chain Pathway training course to enable all the players concerned to improve their knowledge of scheduling, planning and procurement expertise through the sharing of best practices with other métiers in the House. Cristalleries Saint-Louis continue internal training on métier savoir-faire for 39 craftspeople. A training centre was set up in the hot-part workshops.

2020 UNIVERSAL REGISTRATION DOCUMENT HERMÈS INTERNATIONAL

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