Groupe Renault - 2020 Universal Registration Document
01
OVERVIEW OF RENAULT AND THE GROUP GROUPE RENAULT
The Groupe Renault sales network 1.1.3.5 Organization of the distribution networks Groupe Renault distributes vehicles under its brands through both primary and secondary distribution networks. The primary network is contractually bound to Renault via a concession agreement (or agency or authorized repair center agreement, depending on the country) and comprises: dealers independent of Groupe Renault; P establishments belonging to Renault through its subsidiary P Renault Retail Group (RRG) or branches as described in section 1.1.3.6. The secondary network includes mainly smaller sites, independent of Groupe Renault, and bound contractually to the primary network, most often via an agency contract, or authorized distribution or repair center contract. These sites have the role of supplementing the territorial coverage of the catchment areas of Renault’s primary networks.
The main change in our distribution network is the accelerated marketing of our “E-TECH” range of vehicles – EV, PH-EV, HEV – with the widespread roll-out of Expert Sites, which enable us to provide all the services related to these New Energies. At the same time, the main initiatives taken to support our sales network in 2020 focused on: the recommendation of a very strict health protocol to manage P the impact of the COVID-19 pandemic on our activities, while developing new remote services to ensure continuity of service for customers; the upgrade of our network in terms of training, equipment, P methods and charging infrastructure in order to market and maintain the entire E-TECH range under the best conditions, as it represents a growing part of our sales mix; the continuation of our policy aimed at improving customer P satisfaction by constantly upgrading our methods (for the development of remote solutions for example) and supporting our network in their implementation.
2020
2019
Number of Renault sites
Worldwide
o/w Europe
Worldwide
o/w Europe
Primary network
5,084
2,670
4, 872
2,469
o/w RRG dealers and branches
193 664
185 525
205 626
190 485
o/w Renault Pro+ specialized dealerships
Secondary network
5,569
5,249 7,919
6, 026 10,898
5,709 8,174
TOTAL SITES
10,653
2020
2019
Number of Dacia sites
Worldwide
o/w Europe
Worldwide
o/w Europe
Primary network
3,057
2,679
2,838
2,456
2020
2019
Number of Alpine sites
Worldwide
Europe
Worldwide
Europe
Primary network
81
60
81
59
2020
2019
Number of Renault Samsung Motors sites
Korea
Korea
Primary network* change in scope *
715
665
2020
2019
Number of Lada sites
Worldwide
o/w Russia
Worldwide
o/w Russia
Primary network
470
296
594
288
2020
2019
Number of Jinbeï sites
China
China
Primary network
246
288
48 GROUPE RENAULT I UNIVERSAL REGISTRATION DOCUMENT 2020
Find out more at group.renault.com
Made with FlippingBook - professional solution for displaying marketing and sales documents online