Groupe La Poste // ESG Essentials 2022
Groupe La Poste // ESG Essentials 2022
SOCIETAL COMMITMENT ESG ESSENTIALS 2022
MESSAGE FROM THE CHAIRMAN 04
A TRANSFORMING GROUP
Business model
06
Strong commitments bene fi ting all society Social commitment underpinning our 7 strategic priorities
08
10
OUR SOCIETAL AND ENVIRONMENTAL COMMITMENTS
Contributing to regional development and cohesion Promoting social integration Fostering ethical, inclusive and frugal digital services
12 14
CONTENTS
16
Working to accelerate the environmental transition for all 18 Employment policy enhancing the group’s development 20 Serving Customers 22
ESG RATINGS
24
La Poste Groupe contributes to 14 of the 17 United Nations Sustainable Development Goals (SDGs) as part of Agenda 2030.
3 Societal commitment: ESG Essentials 2022 — La Poste Groupe
MESSAGE FROM THE CHAIRMAN
MESSAGE FROM THE CHAIRMAN
La Poste Groupe’s Chairman and Chief Executive Of fi cer Philippe Wahl
As a result, Digiposte is the leading digital safe in France with 8.5 million customers and the La Poste Digital Identity now provides secure access to the personal training account. The development of digital services also creates a risk of exclusion for some citizens. It is our responsibility as La Poste employees to respond to this challenge of digital exclusion, and we provided support to nearly 474,000 people in 2022. La Poste Groupe plays a leading role in decarbonising the economy, both in logistics and financial services, with the aim of remaining a leader in the environmental transition. The group’s main businesses, namely La Poste, La Banque Postale and GeoPost, have signed the “Business Ambition for 1.5°C” agreement of the international Science-Based Targets initiative (SBTi) and are therefore committed to achieving a net zero ambition by 2040. La Banque Postale was the first bank to announce the end of its fi nancing of fossil fuels by 2030, and CNP Assurances is committed to the carbon neutrality of its investment portfolio. The ESG rating agencies reward our actions: CDP, the leading international organisation, has placed La Poste Groupe on List A as regards Climate Change, i.e. among the 200 best-rated companies in the world. For its part, Moody’s ESG Solutions ranks La Poste fi rst in the world, all sectors combined. Lastly, EcoVadis once again awarded La Poste the Platinum medal. These awards are a source of pride and motivation for all of La Poste’s employees.
In the Mission Committee’s second report, we present the progress made towards achieving our statutory objectives. Building on our long-term and ever stronger commitment, this year we once again renew La Poste Groupe’s commitment to the principles of the United Nations Global Compact and the objectives for 2030 of the global sustainable development strategy. Through its public service missions, the group is also on the front line to meet the challenges of regional cohesion and maintaining social interaction, which are currently weakened. To preserve the local postal coverage, La Poste is committed to developing its proximity services. The new missions of La Poste’s employees as part of the “moving towards” approach - visiting seniors, delivering meals or medicines - play a fundamental role in regional cohesion. The group is therefore transforming itself, affirming its ambition to be a driving force in the transitions underway, at the service of all and in particular the most vulnerable. Our public service missions and our status as a company with a mission are embodied in our constantly renewed environmental, social and societal commitments.
2022, RESILIENCE TO SHOCKS AND ABILITY TO BOUNCE BACK» «
In 2022, the slowdown in growth and widespread in fl ation linked to the war in Ukraine weighed heavily on our activities. After the health crisis, it is a new economic shock for our group. Despite this, our operating revenue increased. We have demonstrated our resilience and our ability to bounce back, based on the strength and fl exibility of our multi-business model. We consolidated our historical activities with the introduction of the new mail range. Effective since 1 January 2023, it is more adapted to the changes in needs and uses, and it will enable La Poste to achieve the target of 60,000 metric tonnes less CO 2 emissions per year, i.e. a 25% reduction in emissions within the mail scope, thanks to the optimisation of truck loading and the elimination of three daily air routes in France. We are accelerating the development of our growth drivers, namely logistics, e-commerce and bancassurance. Added to these drivers there is the surge in new activities such as proximity services and trusted digital services.
30 May 2023
4 Societal commitment: ESG Essentials 2022 — La Poste Groupe
5 Societal commitment: ESG Essentials 2022 — La Poste Groupe
A TRANSFORMING GROUP
BUSINESS MODEL
Our ambition: be the No. 1 European platform for connections and exchanges, people-oriented and digital, green and community-minded, helping customers succeed in their projects and driving transformation in society as a whole.
TRENDS
CHANGES IN SOCIETY
MACROECONOMIC
STRUCTURAL SHIFTS IN OUR BUSINESSES Lower post of fi ce footfall
Return of in fl ation (higher energy and raw material prices)
Digital transition
Environmental transition
Regional transition
Demographic transition
Rising interest rates
Lower mail volumes
Growth in parcels
OUR VALUE CREATION
OUR RESOURCES
La Poste 2030, committed for you
A multi-business model
7 priorities serving one goal: be a company with profitable growth that has successfully transitioned to a sustainable business model. Customers Serving our customers with the highest level of quality, innovate and win over new customers (businesses, young people, etc.). Presence Making our presence increasingly felt, thanks to the combined power of our physical, digital and human networks. Digital Accelerating our digital transformation, be a recognised provider of digital trust services and contribute to digital inclusion. Green Commiting as a leading company in the environmental transformation to making it accessible to all and maintain our leadership in impact fi nance. community at the heart of our commitments and be accountable for our responsibility to a just transition. International Continuing to expand internationally to capture growth and develop our networks. Labour-management agreement & management culture Strengthening the pride and commitment of postal workers and roll out a more agile organisation. Community As a mission-led company, putting the
Human capital — 238,033 employees, including: 22.7% outside France
For the planet — Carbon pathways of businesses in line with the Paris Agreement (1.5°C) — Roll-out of low-carbon logistics — Close to 107,000 tonnes of material collected for recycling and reuse — La Banque Postale: 1 st European bank with a validated SBTi pathway For regions — 97% of the population in France located within 5 km or 20 minutes by car from a retail outlet — €4.4bn in annual loan originations with local authorities — 406,000 direct, indirect and induced jobs in regions For our customers — More than 17bn items delivered in 2022 — 750m visits per year to www.laposte.fr, one of the most visited websites in France — 1.4m customers bene fi ting from the accessible banking mission — Digital parcel and mail tracking For our employees — Gender equality index of 94/100 — Digital, AI and data training — High level of postal worker engagement measured in the annual survey For our suppliers — 80% of our suppliers and subcontractors are micro enterprises, SMEs and mid-caps For our shareholders and investors — CDP Climate Change A List, EcoVadis Platinum status and world No. 1 in the Moody’s ESG Solutions ranking — Credit ratings: S&P Global A+, Fitch Ratings A+
€35.4 bn
Operating revenue
€34.6bn
close to 10,000 in IT businesses (data/AI) Industrial and commercial capital — Over 3,400 processing centres, distribution hubs and depots — Nearly 91,700 vehicles, including 40% electric vehicles (1) — More than 11,000 buildings France-wide, 90% of which powered by renewable electricity — Digital infrastructure (hosting, data lakes) — 11 th largest European bank with La Banque Postale (2) Social and relational capital — 35,600 postal service access points in France — More than 78,000 pick-up/drop-off points in Europe — A responsible purchasing policy — Digital identity certi fi ed by France’s national cybersecurity agency, ANSSI Financial capital — Stable, long-term ownership structure (100% public capital) — €17.6bn in equity Intellectual capital — Image of trust, proximity — Brand portfolio — Innovation (e.g., 3 venture capital funds: La Poste Ventures, 115K and Open CNP)
Other Retail Customers & Digital Services La Banque Postale
0.5% 10.1%
0.6% 9.4%
23.1%
23.4%
42.2%
43.7%
Geopost
Services Mail-Parcels
24.1%
22.9%
2022
2021
44% of operating revenue generated internationally
4 modernised public service missions
Universal postal service (3)
Press transport and delivery
NEWS
Regional development
Accessible banking
€
(1) Light commercial vehicles, Staby, e-bikes, trolleys and trucks. (2) Source: Total 2021 assets reported by a panel of 23 euro zone banks.
(3) With the launch of the new mail range as of 1 January 2023, for
OUR PURPOSE: Serving all and useful to everyone, La Poste is a people-oriented company with a local presence that develops exchanges and builds essential links by contributing to the common wealth of society as a whole.
MISSION-LED COMPANY COMMITMENT carried out by two group entities: - La Poste - La Banque Postale.
6 Societal commitment: ESG Essentials 2022 — La Poste Groupe
7 Societal commitment: ESG Essentials 2022 — La Poste Groupe
A TRANSFORMING GROUP
STRONG COMMITMENTS BENEFITING ALL SOCIETY
La Poste has made strong commitments to support the major transitions – environmental and energy, digital, demographic and social, and regional – transforming our society. In doing so, it has consolidated its position as a positive impact company, balancing financial performance and the public interest.
COMMITMENTS OF A MISSION-LED COMPANY
ONE PURPOSE
4 PUBLIC SERVICE MISSION
“SERVING ALL, USEFUL TO EVERYONE, LA POSTE IS A PEOPLE-ORIENTED COMPANY WITH A LOCAL PRESENCE THAT DEVELOPS EXCHANGES AND BUILDS ESSENTIAL LINKS BY CONTRIBUTING TO THE COMMON WEALTH OF SOCIETY AS A WHOLE.” La Poste’s purpose, which was co - developed with postal workers and the group’s stakeholders, expresses the fundamental meaning that drives its activities as it seeks to bene fi t all society. It is both a timeless extension of its public service missions and history, and a bridge to tomorrow’s world.
“Our public service missions are enshrined in the law and the way we perform them are the basis of the public service agreement between La Poste and the French State. Our commitments as a mission - led company, meanwhile, are voluntary initiatives that we take independently. These two complementary approaches jointly contribute to the public interest.”
In 2021, La Poste was the first public sector business to become a mission-led company, attesting to its determination to be a responsible and useful member of society at large. It has set up a dedicated Mission Committee, made up of qualified external individuals and members of the Board of Directors, to ensure that the social commitments made by La Poste as a mission-led company are fulfilled. CONTRIBUTING to the development and cohesion of local areas FOSTERING social inclusion PROMOTING ethical, inclusive and sustainable digital services WORKING to accelerate the environmental transition for all
▼ Universal postal service
La Poste collects and delivers mail six days a week to homes throughout France at regulated and controlled prices. In accordance with the principles of equality, continuity and adaptability, this service contributes to social cohesion and the balanced development between regions.
▼ Regional development
La Poste pledges to maintain at least 17,000 retail outlets to provide postal coverage throughout France. La Poste’s network is the country’s leading local network, with 97% of the population living within 5 km or 20 minutes by car from a retail outlet.
▼ Press transport and delivery
Six days a week across France, La Poste delivers nearly 7,000 publications at affordable prices. This mission is crucial in a pluralist democracy, which guarantees equal access to information for all citizens.
■ To find out more, see the La Poste Mission Committee’s 2022 report.
▼ Accessible banking
La Banque Postale guarantees universal access to free basic and essential banking services for people who are excluded from the traditional banking system and have specific needs. La Banque Postale’s Livret A passbook savings account is instrumental to accessible banking. Anyone can open a Livret A account starting from €1.50 and make withdrawals and deposits free of charge.
■ NICOLAS ROUTIER Executive Vice President, in charge of Public Service and Regulatory Affairs
8 Societal commitment: ESG Essentials 2022 — La Poste Groupe
9 Societal commitment: ESG Essentials 2022 — La Poste Groupe
A TRANSFORMING GROUP
SOCIAL COMMITMENT UNDERPINNING OUR 7 STRATEGIC PRIORITIES
To implement its strategic plan, “La Poste 2030, committed for you”, the group has set seven priorities. As it believes that financial performance and community engagement are intrinsically linked, these priorities are designed to work in synergy with its social commitments as a mission-led company.
CONTRIBUTING to the development and cohesion of local areas €10.9 bn in financing for SMEs and mid caps. FOSTERING social inclusion 3.1 million customers financially vulnerable La Banque Postale customers supported. PROMOTING ethical, inclusive and sustainable digital services 474,000 digitally illiterate individuals supported, trained or equipped by La Poste and its partners in 2022. WORKING to accelerate the environmental transition for all –6% reduction in greenhouse gas (GHG) emissions for parcels activities (Geopost and Services-Mails Parcels) versus 2021.
PRESENCE Making our presence increasingly felt, thanks to the combined power of our physical, digital and human networks, to drive development. IN ACTION u 35,600 La Poste service access points in 2022 (versus 32,400 in 2020), welcoming customers throughout France. GREEN Committing as a leading company in the environmental transformation and making it accessible to all. IN ACTION u €600 million invested in low-carbon transport, including €200 million to double the number of electric vehicles and €400 million to convert the middle- and long distance transport fleet to low carbon energy.
LABOUR MANAGEMENT AGREEMENT & MANAGEMENT CULTURE
CUSTOMERS Serving our customers with the highest level of quality, innovating to remain the preferred intermediary for existing customers, building responsible customer relationships and winning over new customers (businesses, young people, etc.). IN ACTION u 800 million to be invested by 2025 to modernize the group’s omnichannel distribution network: €500 million to renovate all post offices by 2027 and €300 million to strengthen the digital ecosystem. DIGITAL Accelerating our digital transformation, developing digital trust services and contributing to digital inclusion. IN ACTION u 1.7 million La Poste Digital Identities created by end 2022 (x3 in 1 year), new services to be developed such as parcel pick up at post offices using a La Poste Digital Identity.
COMMUNITY Embracing our new status as a mission-led company. Being accountable for our responsibility to the community, employees and society. IN ACTION u La Poste Groupe has successfully issued its first sustainable bond for a total of €1.2 billion. The proceeds will be used to finance green and social projects. The group previously raised €500 million via a green bond in 2019 to fund eco-friendly projects. INTERNATIONAL Going beyond geographic borders by capturing international growth. IN ACTION u La Poste Groupe, which is present in over 60 countries, generates 44% of its operating revenue outside France (41% in 2021).
Strengthening the pride and commitment of postal workers, rolling out the 2021-2023 employee agreement “La Poste, committed with postal workers” and rolling out a more agile organisation. IN ACTION u 86.9% of La Poste Groupe employees attended at least one training course in 2022 (scope: Europe).
4 SOCIAL
COMMITMENTS
10 Societal commitment: ESG Essentials 2022 — La Poste Groupe
11 Societal commitment: ESG Essentials 2022 — La Poste Groupe
COMMITMENTS
CONTRIBUTING TO REGIONAL DEVELOPMENT AND COHESION ■ Concentration of growth around metropolitan areas and rising regional inequalities ■ Vulnerable rural areas and small towns ■ Commercial desertification of city centres ■ Regional inequalities bringing social cohesion challenges ■ 81% of the French population lives in urban areas (source: Statista)
Contributing to regional development and cohesion
2021
2022
Objective
BEING A RESPONSIBLE AND EXEMPLARY COMPANY Percentage of the population within 5 km or 20 minutes by car from a retail outlet
1. Adapting coverage formats to local needs a. Develop partnerships, particularly in fragile regions (rural areas and urban priority neighbourhoods) b. A renewed presence, strengthened by multi-channel solutions
2. Supporting local economic players in their development a. Finance the projects of local authorities and local economic players b. Develop local services and solutions adapted to the specific needs of each region c. Favour local purchases when possible 4. Developing a responsible purchasing policy a. Integrate social and environmental criteria in calls for tenders b. Make purchasing a driver of performance, integration and innovation c. Contribute to the fight against the regional divide
97.12%
97.02% More than 90%
Number of “France Services” certified offices
312
402
GUIDING OUR CUSTOMERS THROUGH THE TRANSITION Number of physical access points
35,313
35,658
2025: 40,000
Annual loan production for local authorities
€5.2Bn
€4.4Bn
€4.5Bn
3. Innovating at the heart of regional ecosystems a. Develop local alliances with social and solidarity based economy players b. Contribute to a more sustainable and inclusive economy
Of which green and social loans
€643M
€1Bn
€1.1Bn
Annual loan production for social housing, health, non-profit organisations and the local economic fabric
€3.9Bn
€4.9Bn
€4.9Bn
Of which citizen loans
€106M
€293M
€0.6Bn
DRIVING CHANGE IN SOCIETY Green loans to local authorities and businesses
€1.981Bn
€1.6Bn
2023: €2Bn
Number of new partnerships with SSE players
172
209
150
Value of purchases made from the workforce integration sector (SIAE) and disabled and sheltered work sector (STPA)
€30M
€35M (1)
Operating revenue from new local services
€608M
€709M
Direct, indirect and induced jobs supported in the regions by La Poste and its subsidiaries
Not measured in 2021
446,350
(1) Data estimated based on the first half of 2022.
Indicators monitored by the Mission Committee
12 Societal commitment: ESG Essentials 2022 — La Poste Groupe
13 Societal commitment: ESG Essentials 2022 — La Poste Groupe
COMMITMENTS
PROMOTING SOCIAL INTEGRATION
■ Context marked by the rise in energy prices, the return of inflation and the rise in interest rates ■ Socio-professional success still largely dependent on the parents’ social environment ■ Doubling of co-working spaces and third-party spaces in four years (source: France Tiers Lieux association) ■ 17% of the population lives below the income poverty line, i.e. nearly 11 million people (source: Oxfam France) ■ 85% of French people surveyed want to age at home (source: IFOP) ■ 1 in 10 people experiencing material and social deprivation in 2021 (source: Insee) ■ 1/3 of the French population will be over 65 in 2030 (source: IFOP)
Promoting social integration
2021
2022
Objective
BEING A RESPONSIBLE AND EXEMPLARY COMPANY Number of young people who benefited from an internship, work-study programme or hiring (permanent and temporary contracts) during the year
18,386
14,689
Maintenance
1. Promoting the integration of young people and equal opportunities a. Facilitate the professional integration of young people and people excluded from employment b. Promote academic success c. Mobilise employees around civic engagement
Employment rate of disabled people
8.66%
8.77%
> 6%
Number of employees benefiting from the obligation to employ disabled workers (excluding temporary employment and protected sector) Number of associations and organisations certified to benefit from employee mobilisation in skills-based sponsorship GUIDING OUR CUSTOMERS THROUGH THE TRANSITION Number of theoretical driving license tests taken at La Poste Total number of vulnerable customers having La Banque Postale bank accounts (i.e. percentage of vulnerable customers identified by the Banking Inclusion Observatory) Number of beneficiaries of banking inclusion who were able to receive social benefits DRIVING CHANGE IN SOCIETY Number of skills-based sponsorship missions carried out
14,000
14,000
2. Acting in favour of ageing well a. Offer local services to seniors b. Develop personal services c. Contribute to home care for seniors
143
163
1.06M
915,514
3. Supporting people experiencing financial vulnerability a. Commit to making banking and insurance services accessible to all b. Prevent over-indebtedness and promote microloans c. Support customers experiencing financial difficulties with offers tailored to their needs
1.6M (42%)
1.7M (44%)
ND
654,140
728
1 082
Number of beneficiaries of support services for the elderly and vulnerable
217,531
230,263
Number of meals delivered to homes
1,000,000
3,000,000
Indicators monitored by the Mission Committee
14 Societal commitment: ESG Essentials 2022 — La Poste Groupe
15 Societal commitment: ESG Essentials 2022 — La Poste Groupe
COMMITMENTS
FOSTERING ETHICAL, INCLUSIVE AND FRUGAL DIGITAL SERVICES
CONTEXT AND CHALLENGES ■ Digital services at the origin of 10% of French electricity consumption ■ The acquisition of a reconditioned mobile phone would avoid the extraction of 82 kg of raw materials and the emission of 25 kg of greenhouse gases (Ademe) ■ 44% of 16-34-year-olds buy a used mobile phone (source: 2022 study conducted by Recommerce® and Kantar) ■ 13 million people with digital illiteracy in France (source: Insee) ■ State funding for the training and deployment of 4,000 France Services digital advisors in France ■ 1 company out of 2 targeted by a cyberattack in 2022 (Cesin survey)
Fostering ethical, inclusive and frugal digital services
2021
2022
Objective
BEING A RESPONSIBLE AND EXEMPLARY COMPANY Employees trained and/or made aware of personal data protection (GDPR) since 2018 La Poste Groupe is the first company to obtain the Responsible Digital Services label, which rewards its commitments to reduce the environmental, economic and social footprint of information technologies and digital communication.
62,627
102,008
Maintenance
1. Ensuring digital security and ethics a. Give people control of their data b. Protect data and report on its processing c. Develop trusted digital services
2. Advancing the responsible digital approach a. Allow all organisations to validate their procedures according to their progress through a certification process (INR label) b. Accelerate the digital transformation 3. Working with the ecosystem to ensure that digital technology has a positive societal impact a. Identify and support 1 million people with digital illiteracy each year by 2030 b. Commit as a leading company in the environmental transformation and make it accessible to all
Employees trained/made aware of the ethics of artificial intelligence
23,056
49,000
Material consumption saved by extending the life of IT equipment
3,683 metric tonnes
10,504 metric tonnes
Reuse 100% of reusable IT equipment by 2030
d. A leading player in digital trust, La Poste relies on its historical values: neutrality, universality, sustainability e. Adopt an Artificial Intelligence Ethics Charter and implement the AI ethics review system within La Poste Groupe
GUIDING OUR CUSTOMERS THROUGH THE TRANSITION Number of active Digiposte+ and Digital Identity customers (in millions)
6.5
9.6
Number of IT equipment items donated to associations
718
1,374
DRIVING CHANGE IN SOCIETY Number of people with digital illiteracy detected, supported, trained and equipped in the use of digital technology
236,085
473,734
2030: 1 million
Share of sales of refurbished mobile phones by La Poste Mobile
2.7%
4.7% 10% in 2030
Indicators monitored by the Mission Committee
16 Societal commitment: ESG Essentials 2022 — La Poste Groupe
17 Societal commitment: ESG Essentials 2022 — La Poste Groupe
La Poste Groupe ’s greenhouse gas emissions in 2022 amounted to nearly 2.4 million tCO 2 eq ( vs 2.7 million tCO 2 eq in 2021, i.e. -11%). This reduction of 290,000 tCO 2 eq is explained by the combined effects of a change in reporting methodology and decarbonisation policies: ❚ an improvement in the methodology and data consolidation system within the group, which accounted for nearly 37% of the reduction (air travel emission factors and increased reliability of the subsidiaries’ reporting systems); ❚ the continued deployment of an ambitious sustainable real estate policy (7%); ❚ the continued optimisation of road transport, both by the group and subcontracted (20%); ❚ the decrease in air transport in 2022 (36%). In total, the GHG emissions from the parcel business decreased by 6% in 2022. All of the group’s residual emissions are voluntarily offset by the fi nancing of offsetting projects. In addition, the certi fi cation of the SBTi trajectories (1.5°) of the group’s main activities continued: ❚ La Banque Postale obtained SBTi certi fi cation already in 2021 for its trajectory based on a target of a 46% reduction in its GHG emissions on Scopes 1 and 2 between 2021 and 2030 and the ambition to achieve scienti fi cally determined objectives on 85% of its total fi nancing and investment portfolio by 2030; ❚ GeoPost has committed to reducing its Scope 1, 2 and 3 GHG emissions by 43% by 2030 and by 90% by 2040 compared to a baseline of 2020. Its medium-term (2030) and long-term (2040) trajectories were validated by the SBTi in February 2023. ❚ La Poste is committed to a joint medium-term (42% reduction in emissions on Scopes 1 and 2 and 25% on Scope 3 by 2030) and long-term (90% reduction between 2021 and 2040) trajectory. This medium-term (2030) and long-term (2040) trajectory was submitted to the SBTi in December 2022.
CHANGE IN GHG EMISSIONS IN 2022:
COMMITMENTS
WORKING TO ACCELERATE THE ENVIRONMENTAL TRANSITION FOR ALL
■ France in 48
th position out of 131 countries for its air quality in 2022 (source: IQAir 2022)
■ 4.9 metric tonnes of waste per inhabitant per year in France ■ The building sector is the largest consumer of energy in France (43% of energy consumption) ■ 8 million metric tonnes of plastic dumped in the oceans every year, and this amount could triple by 2040 ■ In 2021, the average carbon footprint of a French person was 8.9 tCO 2 eq per year, far above the threshold of two metric tonnes required to comply with the Paris Agreements ■ 1 million species threatened with extinction (source: IPBES) ■ 13% of European commerce is captured by e-commerce. In France, this represented €147 billion in 2022 (source: Fevad)
Working to accelerate the environmental transition for all BEING A RESPONSIBLE AND EXEMPLARY COMPANY Greenhouse gas (GHG) emissions saved (Scopes 1, 2 and 3 concerning
2021
2022
Objective
Place the group’s main activities on SBTi-certified trajectories
ND 104,558 metric tonnes of CO 2 eq saved
transport and delivery subcontractors) in connection with the reduction of the emission intensity per parcel
1. Becoming a leading player in the rational management of resources
2. Committing for the climate a. Act to reduce our climate footprint within the framework of SBTi certified trajectories, in line with the Paris Agreements (1.5°) by committing to the Net Zero SBT standard objective by 2040 (1) a. Ensure the group’s carbon neutrality thanks to the programme to offset its residual emissions (2) b. Maintain the leading position in zero or low emission delivery in France and Europe c. Strengthen the group’s energy efficiency plan to reduce its consumption d. Offer products and services that promote the environmental transition e. Assert itself as the leader in positive impact finance in Europe f. Support regions and customers to have a positive impact on the environment 4. Protecting biodiversity a. Assess and reduce the impact of the group’s activities on biodiversity (buildings, investments and financing, transport) b. Contribute to citizen mobilisation in favour of biodiversity in mainland France and overseas c. Deploy the Global Biodiversity Score as a group biodiversity performance indicator from 2023
Colissimo: reduction of GHG emissions per parcel since 2013
-31.1%
-42%
a. Reuse 100% of reusable IT equipment b. Reuse or recycle 75% of its waste by 2030 c. Maximise the use of recycled materials in La Poste’s mail and parcel packaging d. Integrate the circular economy at all levels of the group’s operations e. Support the development of second-hand platforms between private individuals by 2030 f. Become a leader in new local services in terms of circular economy logistics by 2030 g. Be the first company with a certified SBT for resources trajectory by 2030
Reduction of air pollutant emissions from La Poste’s internal fleet (reference year: 2015) Number of buildings certified ISO 50001 for the quality of their energy management system
NO X : -58% MP: -49%
NO X : -62% MP: -49%
2025 target: -60%
197
197
Share of sustainable paper used
84,8 %
88,3 %
Photovoltaic panels installed on the real estate portfolio managed by La Poste Immobilier for La Poste Groupe
45,212 sq.m.
51,600 sq.m.
Change in electricity and gas consumption by La Poste Groupe
-14% between October 2022 and January 2023
Global Biodiversity Score (action to promote biodiversity)
ND
ND Implementation of the indicator in 2023
GUIDING OUR CUSTOMERS THROUGH THE TRANSITION Outstanding green investments by CNP Assurances
€19.8Bn
€25.2Bn €30Bn by the end of 2025
3. Reducing atmospheric and noise pollutant emissions a. Measure, set objectives and take action to preserve air quality b. Limit the noise pollution related to the group’s activities c. Offer air quality measurement solutions to local authorities
Materials collected for recycling and reuse by Recygo and Nouvelle Attitude subsidiaries
115,674 metric tonnes
107,111 metric tonnes
Share of recycled material in the total weight of packaging sold
40.1%
40.5% 60% by 2030
DRIVING CHANGE IN SOCIETY Obtain electricity from 100% renewable sources
84.7%
90%
2025: 100%
Waste electrical and electronic equipment recovery rate
93%
90%
(1) The “net zero emissions” objective, defined by the SBTi, implies a 90% reduction in emissions by 2050 and full offsetting of residual emissions through sequestration projects. (2) For more information: Carbon neutrality is a priority for La Poste Groupe.
Indicators monitored by the Mission Committee
18 Societal commitment: ESG Essentials 2022 — La Poste Groupe
19 Societal commitment: ESG Essentials 2022 — La Poste Groupe
COMMITMENTS
EMPLOYMENT POLICY ENHANCING THE GROUP’S DEVELOPMENT
■ International presence with 23% of La Poste Groupe’s employees working in a foreign country ■ 250 subsidiaries operating in different business sectors ■ Strong development and transformation challenges
1. Anchoring the responsible employer policy at the heart of actions a. Promote the development of quality employment b. Contribute to the integration of young people into employment c. Continue to welcome and integrate disabled people (signature of a new agreement in 2022) d. Fight against all forms of discrimination with a view to respecting human rights 3. Implementing a positive impact policy on the quality of life of employees a. Improve quality of life at work through prevention initiatives b. Offer varied compensation and benefits packages
2. Developing the employability of La Poste employees
Social transformations
2021
2022
Objective
a. Develop an approach to anticipate job needs b. Facilitate and accelerate internal mobility c. Anticipate changes in the jobs and skills of tomorrow d. Invest heavily in the training of employees
BEING A RESPONSIBLE AND EXEMPLARY COMPANY % of female senior executives
35%
35.5%
2025: 40%
Number of employees benefiting from remote working
7,362
17,000
La Poste gender equality index
94/100
94/100
Monitoring of quality of life at work in the La Poste Groupe (France) commitment survey
6.4/10
6.6/10
6.6/10
4. Maintaining sustained social dialogue a. Support the Company’s development by signing employee agreements b. Monitor the commitments made in current agreements c. Bring social dialogue to life
New hires on permanent contracts in France group scope
10,609
14,550
Hires on permanent contracts at La Poste
5,449
7,896
Beneficiaries of the obligation to employ disabled workers
8.66%
8.77% maintenance
% of employees having attended at least one training course
92.3% (scope: group Europe)
86.9% (scope: group Europe)
DRIVING CHANGE IN SOCIETY Employees who have developed professionally
18,532
20,641
% of employees trained in digital technology
19% (i.e. 29,000 employees)
39.7% (i.e. more than 50,000 employees)
2025: 100%
Offers on the Job Exchange
21,559
18,368
Number of agreements signed for the respect of human rights and the maintenance of a constructive and quality dialogue National agreements signed by La Poste demonstrating the shared wish to support the Company’s transformation for the benefit of all employees
139
329 (1)
18
16
(1) In addition to these agreements signed within La Poste SA, 160 agreements were signed at the level of the group’s French subsidiaries, 116 at the level of its European subsidiaries, and 37 in the rest of the world.
Indicators monitored by the Mission Committee
20 Societal commitment: ESG Essentials 2022 — La Poste Groupe
21 Societal commitment: ESG Essentials 2022 — La Poste Groupe
COMMITMENTS
A RANGE OF PRODUCTS AND SERVICES TO SUPPORT OUR CUSTOMERS IN THEIR TRANSITIONS
SERVING CUSTOMERS
■ Expectation of simplicity, proximity, usefulness and an omnichannel relationship ■ More than 42 million French people were online shoppers in 2022 (source: Fevad) ■ 78% of consumers say that companies should invest more in societal issues rather than solely seeking their economic interest (Cision survey April 2021) ■ 78% of French people say they are committed to more responsible consumption (source: Greenflex/Ademe 2023 responsible consumption survey) ■ 78% of French people are ready to wait longer for the delivery of a product in exchange for a more environmentally friendly delivery at the same price as a standard delivery (Wavestone survey of new consumer trends in 2023) Young people are concerned about global warming: 80% of them think that the situation is very worrying or dramatic and that it is urgent to act for the climate. Furthermore, a large majority (76%) recognise the need to make significant or radical changes in our lifestyles . Young people are ready to take action in all areas of everyday life: everyday transport (79%) (source: Obsoco survey, December 2021).
CIRCULAR ECONOMY
BUILDINGS ● Sobre énergie CL energy management for service-sector buildings (management of consumption, energy audits, technical and behavioural action plans, work scenarios) ● Économie d’énergie (EDE) CL E consulting on and value enhancement of energy saving certificates related to energy renovation work ● Action Habitat CL detection and awareness-raising for households on energy renovation E
● Recygo E
CL office waste collection and
● Logistics of second-hand platforms E ǂ ● Mail and parcel packaging P eco-designed and recyclable, dual-use pouches ● La Poste Mobile P sale of refurbished phones, repair, reuse and recycling
recycling ● Nouvelle Attitude E CL waste sorting and packaging, reconditioning of electric bicycles (integration company) ● Reverse logistics E recovery of used items when new items are delivered ● Return of reusable packaging E ǂ for manufacturers of reusable packaging (e-commerce)
1. Satisfying more than 60 million customers a. Strengthen geographical proximity and improve the digital relationship b. Personalise the welcome through better customer knowledge 2. Ensuring the excellence of the service relationship a. Provide a solution within 48 hours in the event of a local malfunction b. Build a trusted digital relationship 3. Developing responsible products and services a. Develop the eco-design of carbon-neutral mail, parcel and express and digital offers b. Offer responsible financial products: green loans and investments
RESPONSIBLE CONSUMPTION
● Carbo P E estimate of the carbon footprint of private individuals based on their bank statements and management of their low-carbon trajectory by companies ● Ecological score P on laposte.fr advice and education on the impact of the delivery and sending of letters and parcels ● Services-Mail-Parcels and GeoPost calculator E ǂ CL information on the environmental footprint of shipments (e-merchants)
● Redesign of the mail range in favour of the “Green letter” E P CL mail sent with vǂvÀ³® ½vÈ ÀË â ůŬǦ ³ ½vÀ to a next-day delivery ● Mavillemonshopping CL E platform promoting local short supply chains serving regional development ● Services and applications for delivery monitoring and interaction and optimisation of home delivery times P for successful ïÀÃÈưÈ ¨ÛÀÃ
● Eco PTZ P ● Car and works impact consumer loan P ● Prêt Avance Rénovation loans P ● Green loans CL E aligned with the European green taxonomy ● Impact credit E ● Green structured debt securities P E
● “Green” Furniture Lease CL Àý³®Ã¨ ¨và ï®v®® ● Structuring of green bond issues E ● KissKissBankBank, Lendopolis P crowdfunding ● Solidarity, SR and thematic investments E P
● Movivolt E CL long-term lease of electric vehicles for professionals and local authorities ● Log’issimo E first to last mile logistics ● Bemobi E CL long-term rental of electric bicycles for local authorities and their citizens and for companies
● Géoptis CL collection and use of air quality data ● Startway and Multi-buro E co-working spaces
Serving customers
2021
2022
BEING A RESPONSIBLE AND EXEMPLARY COMPANY Rate of VERY SATISFIED customers when they leave the post office
29%
55%
DPD France voted Customer Service of the Year for 2022 and the Customer Service of La Poste Network recognised by the Human for Client label
No. 1
No. 1
MoralScore.org ranked La Poste Mobile as the most ethical mobile operator
No. 1 as at 15/06/2022 No. 1 as at 23/05/2023
MOBILITY
FINANCING
GUIDING OUR CUSTOMERS THROUGH THE TRANSITION Number of customers with a customer account allowing them to be welcomed in a personalised way in the post office Number of vulnerable customers that have received support from La Banque Postale’s L’Appui initiative since 2013
CL Ɲǂ4³v¨ vËȳÀÈà E Ɲǂ ³ ½v®Ã P ƝǂIÀÛvÈ ®ÛËv¨Ã
23,820,383
27,199,295
231,000
261,121
DRIVING CHANGE IN SOCIETY Rate of mail-parcel claims processed within less than five working days
78.4%
81.2%
22 Societal commitment: ESG Essentials 2022 — La Poste Groupe
23 Societal commitment: ESG Essentials 2022 — La Poste Groupe
ESG RATINGS
La Poste Groupe’s CSR approach is regularly assessed by three organisations.
Platinum As a Top 1% supplier Score: 78/100 in September 2022
Leadership – A List Top 1% of global companies ranked for their climate action
No. 1 in the world all sectors combined Score: 77/100 in October 2021
Score: A in December 2022
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This document is available for download on the website www.lapostegroupe.com All the fi gures relate to the year 2022, unless stated otherwise. This document is available in an e-accessible version.
Photo credits: Getty Images (cover), Romuald Meigneux (photo of Philippe Wahl), La Poste Groupe media library. This document is printed in France by an Imprim’Vert-certified printer on PEFC-certified paper from sustainably managed resources. June 2023.
SOCIETAL COMMITMENT DEPARTMENT 9 rue du Colonel Pierre Avia - 75757 PARIS CEDEX 15
Tel: +33 (0)1 55 44 00 00 www.lapostegroupe.com La Poste – Société anonyme (public limited company) with share capital of €5,620,325,816 – 356 000 000 RCS PARIS
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