Groupe La Poste // CSR REPORT 2022

Structured governance 1 LA POSTE GROUPE PROFILE AND STRATEGY ■

1.3 STRUCTURED GOVERNANCE 1.3.1 Governance bodies TCFD 1.a, 1.b To conduct and coordinate its corporate social responsibility policy, the group has put in place a governance system to mobilise employees and each business unit and subsidiary to contribute to its commitments in ways specific to its activities, on the basis of a common core of orientations and values. The governance bodies are responsible for defining the group’s ESG policy. The interdependent nature of the environmental, social and societal issues serves the group’s resilience and stakeholder satisfaction. It is supported by all levels and functions of the Company. The mapping of group and ESG risks follows the same approach. (1) In 2022, the Quality and Sustainable Development Committee (presented on page 222 of La Poste Groupe’s 2022 URD) reported four times on its work to the Board of Directors, on the following topics: ■ contribution to the roadmap of the Chairman and Chief Executive Officer; ■ mobilisation of decision-makers on the strategic axis “customer satisfaction”: creation of the France Customer Coordination Committee and coordination with the Quality and Sustainable Development Committee and the Group Quality Committee; ■ launch of the relational signature of the strategic project to improve the customer experience; ■ annual report of the Group Consumer Ombudsman; ■ annual report on ESG; ■ update on the quality of life at work; ■ update on the group’s digitisation monitoring indicators; ■ sharing of La Banque Postale’s customer experience approach: context, objectives, actions, customer satisfaction results (NPS); ■ the Executive Committee’s customer satisfaction dashboard; ■ progress report on the work of the France Customer Coordination Committee ( Comité de coordination - client France - CCCF); ■ update on customer experience monitoring at Chronopost.

The Public Service Missions Committee, chaired by Mr Franck Gervais , was created in March 2020 with the task of preparing the work of the Board of Directors and making recommendations to it on La Poste’s public service missions, as defined by law and specified in the Public Service Agreement mentioned above. Once a year, the Committee reviews the performance of each of the four public service missions. It is informed by La Poste’s Executive Management of the adequacy between the resources implemented by the Company, the compensation allocated to it for said missions and the expected results in this area. The Committee also oversees the implementation of La Poste’s “voluntary civic commitments”. The Executive Committee is presented in Section 5.1.3 “Executive Committee” of La Poste Groupe’s 2022 URD. The Executive Committee reviews the ESG risk mapping developed as part of the group’s risk mapping process. It performs the ESG performance monitoring in different settings: ■ management of the strategic plan: the Executive Committee carried out an assessment of the previous strategic plan, including the review of the environmental objectives for 2020. The Executive Committee also worked on and defined the orientations and ambitions for 2030 and the objectives for 2025 of the new strategic plan; ■ the Chairman and Chief Executive Officer’s monthly dashboard ; ■ monitoring of the business units’ ESG results as part of their performance monitoring; ■ during the assessment of all external growth or strategic investment projects in terms of amounts or issues and where the economic, social and environmental impacts are analysed; ■ in the Chairman’s roadmap, which includes the composite index for monitoring non-financial ratings and GHG reduction trajectories .

(1) See Chapter 2 Risk management in La Poste Groupe’s Universal Registration Document, pages 93-114, and the robust risk management approach presented in the integrated activity report, pages 46-47.

CSR Report 2022/ LA POSTE GROUPE 15