UNIVERSAL REGISTRATION DOCUMENT 2023

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Declaration of Extra ‑ financial Performance

Major points of 2022 included:

Among its features are infographics, advice, and public financial aid. The page offers advice on what to do before, during, and after a flood. In addition, a personalised advice tool (30% of newsletter members clicked to access it) to assess the vulnerability of their home to the risk of flooding and identify the measures to be taken through a 10 ‑ question chatbot session (tailored advice and an email summary). Groupama has strong reinsurance protection – Groupama is the second ‑ largest European buyer of storm reinsurance protection – and is an innovative group in terms of cover solutions. The concrete effectiveness of our reinsurance structures allowed us to absorb a large part of the loss experience observed in France in 2022, which was truly exceptional, and to buy good protections for 2023; this was done under very tight reinsurance market conditions. In 2023, Groupama continued to diversify its climate cover in France with an Aggregate Cat Bond. With this type of transaction, we are demonstrating our ability to adapt to major changes in the reinsurance market, while at the same time strengthening our protection in terms of loss experience. Note: Groupama has developed an application for forecasting storms occurring in “clusters” in mainland France, a phenomenon well known to the insurance industry, also known as “clustering”. Beyond extreme events, policyholders are exposed to a multiplicity of recurring weather ‑ related events; it is therefore essential for Groupama to understand their determinants in order to better anticipate them. Providing confidence in risk control allows us to deliver on compensation in the most difficult of times. Focus on the reform of crop insurance in agriculture. Towards an economically viable and protective crop insurance system This type of insurance covered less than 20% of cultivated land before the reform, which was far from enough. As a major contributor to the public debate on this subject, Groupama was ready by 1 January 2023; the main principles underlying this reform are as follows: universal protection for all, whether insured for climate risks or not, with a climate risk management system (pool of insurers sharing on technical aspects); ❯ the return to technical balances allowing the system to stabilise thanks to a better link between insurance and public intervention; ❯ the principle of a single point of contact for farmers whether they are eligible for insurance or the agricultural disaster fund, renovated with a view to simplification; ❯ insurers are expected to play this role as a single point of contact, including for non ‑ insured persons, because of their know ‑ how and efficiency in claims management. ❯ Starting in June 2023, crop insurance meant 1 million more hectares insured for Groupama.

Focus on our actions in 2023, which are structured around three areas, following on from 2022: the establishment of a geolocation enrichment initiative; regarding exposures, we assess reconstruction costs as well as operating losses in the event of natural or man ‑ made hazards with a mapping resolution with GPS coordinates, which then allows for mappings taking into account the criticality of risks; ❯ (2) all ‑ out reinforcement of prevention, with the cross ‑ functional plan Vivons Prevention; and ❯ an internal scenario for assessing the impact of a Group ‑ wide environmental disaster was also devised. ❯ supporting the client, including providing information on public support that can be obtained for more resilient reconstruction, and setting up a specific page on the risk of flooding for our members online at groupama.fr – see below; ❯ desensitisation, in order to maintain sustainable economic performance, a guarantee of security for those who place their trust in us; the business lines (mass markets, agriculture, businesses, and local authorities) have drawn up their roadmap with a view to taking action across the entire value chain, prioritising flooding; note that an initial model for assessing the cost of the risk for drought on building has been established; ❯ developing the expertise of operational staff through awareness ‑ raising and training (installing Clim Teams in Group entities, new e ‑ learning for employees – 5,500 employees were registered in 2023). ❯ For many years, Groupama has been carrying out prevention/ protection and awareness ‑ raising actions for its customers and members. For example, Groupama ‑ Predict, a partnership to improve resilience in the face of climatic risks: initiated in 2007, this partnership now enables nearly 20,000 local authorities to have municipal protection plans (PCS), with real ‑ time monitoring of events, and millions of citizens to be warned (by SMS) in advance and on a municipal scale 24 hours a day, 7 days a week of approaching risks. Prevention and alert services of Predict , a subsidiary of Météo France, are accessible to all customers (in property and casualty) of the Group. An innovative solution that has once again proved its worth. 1.5 million messages were received by our individual, professional, and farmer customers during the Ciaran and Domingos storms of 2023. In 2023, creation of a specific flood risk page on groupama.fr. (3) desensitisation to flood risks in homes (a specific Groupama tool has been designed) in connection with the MRN. Groupama is actively involved in the profession’s work on natural disasters, in particular on drought phenomena on buildings and flood modelling, and currently chairs the MRN ; ❯ (1)

(1) (2) (3)

Mission des Risques Naturels, an association within the framework of the Fédération Française de l’Assurance (French insurance federation). Man ‑ made perils. The partnership with Predict, initially on flood risk, has been gradually extended to storm, coastal flooding, heavy snowfall, heat waves, and extreme cold.

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Universal Registration Document 2023 GROUPAMA ASSURANCES MUTUELLES