Groupama // 2021 Universal Registration Document

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Declaration of Extra-financial Performance

Outlook 4.2.1.6 The CSR strategy for 2022-2024: placing CSR at the heart of our strategy. The Group has been working on the development of its future CSR strategy since the beginning of 2021. In a first phase, it enabled us to establish Groupama’s materiality matrix. More than 120 interviews were conducted with stakeholders, and numerous sessions to share and build the strategy were organised throughout 2021 with mutualist elected representatives in particular. This work has shown an alignment of priorities between external and internal stakeholders. The general scheme of the CSR strategy for 2022-2024 was validated by the Board of Directors of Groupama Assurances Mutuelles on 16 December 2021. The first half of 2022 will be devoted to the implementation of this roadmap, in action plans, in the quantification of indicators with targets and in each of the Group’s entities. Based on our corporate purpose and strengths and as part of a sustainable growth business model, the CSR strategy sets out five commitments: a human, attentive, and responsible customer relationship; ❯ protection solutions that respond to changes in the environment ❯ and lifestyles; an active contribution to the sustainable development of local life; ❯ a clear, public, and Group-wide sustainable savings and ❯ investment policy; a committed Group where everyone acts with pride in line with ❯ our values (reduction of carbon footprint, responsible management, “native” CSR approach). CSR governance will be strengthened: the steering of CSR actions and indicators will be based on the existing steering of the Group’s strategic project, with sponsorship from the chairmen and members of the Group Executive Committee. Future DEFPs will report on the implementation of this renewed strategy and the associated arrangements.

Relationships of sharing between members, elected representatives, customers, and employees contribute to the differentiation and power of our model: the ability to combine operational and “emotional” knowledge allows Groupama to provide responses optimally tailored to needs, going beyond issuing policies. Our actions and measures initiated during the health and economic crisis in 2020 and continued into 2021 perfectly illustrate this sense of sharing and support for stakeholders. Throughout 2021, as in 2020, Groupama’s 31,000 employees remained continuously mobilised to assist our members and customers with the support of our 30,000 mutual insurance elected representatives. Governance and CSR strategy 4.2.1.5 The CSR team within the Internal Communication and CSR Department, attached to the Groupama Assurances Mutuelles Group HR Department, promotes and coordinates the CSR policy within the Group. It reports on the progress of the CSR strategy to the Group’s Ethics Committee (1) , which includes the Group’s senior management and the CEOs of the regional mutuals. In particular, it leads a network of 50 correspondents/coordinators from all the Group’s entities (regional mutuals, Groupama Assurances Mutuelles, French and international subsidiaries, and the IT and logistics EIG Groupama Supports & Services), which participate in the development of action plans in their company and share their best practices. Led by the CSR team, the Group CSR Strategy is a master plan that defines areas for improvement in which the Group’s companies are active. The objective of this strategy is to mobilise the entire Group around CSR with high added value to serve the Group’s strategic challenges. The 2019–2021 plan was built using a collaborative approach, teaming up the CSR coordinators and management of the companies in 2018, and for the first time with the employees (IMAGIN’RSE with 2,500 participants). It was approved by the Group’s Ethics Committee on 17 April 2019. The 2019-2021 CSR strategy. AGI’RSE It is structured around the four pillars of CSR, in line with current CSR topics. Each pillar consists of three commitments, for a total of 12 commitments to progress (2) : a caring employer committed to collective success; ❯ an insurer that develops solutions and sustainable services; ❯ a partner working in solidarity with communities and regions; ❯ a responsible player in the ecological transition. ❯ In 2019, employees were able to learn about the strategy in a fun, participatory way by visiting the AGI’RSE platform made available to them for several weeks. This DEFP mentions the annual results of the CSR strategy in force in 2021 and includes the indicators of the previous two years (2020 and 2019), thus providing a three-year vision.

4.2.2

CSR ISSUES AND ASSOCIATED

RISKS

Risk assessment 4.2.2.1 In connection with Order No. 2017-1180 published on 19 July 2017, the Group’s CSR risks were specifically mapped in order to prepare this declaration. This rating was done in view of the social, societal, and environmental issues associated with our business model. CSR risks are intended to complement the current global management of the Group’s risks.

The Group Ethics Committee is a committee of the Group Executive Committee (CEG). (1) The 12 commitments can be found on the web page: https://www.groupama.com/en/our-commitment/csr-strategy/ (2)

71 Universal Registration Document 2021 - GROUPAMA ASSURANCES MUTUELLES