Groupama // 2021 Universal Registration Document

4 CORPORATE SOCIAL RESPONSIBILITY (CSR)

Report of the independent third-party organisation on the declaration of extra-financial performance

APPENDIX 1

Qualitative information (actions and results) on the main risks Employability/skills adaptation; ❯ “Working well together”; ❯ Equality; ❯ Quality of advice; ❯ Customer satisfaction; ❯ Protection needs (coverage of societal issues); ❯

Policyholder data protection; ❯ Consideration of the environment and climate in investments; ❯ Consideration of the environment and climate in offerings and ❯ underwriting policy; Prevention of corruption, influence peddling, and tax evasion; ❯ Anti-money laundering and combating the financing of terrorism ❯ (AML/CFT).

Audited entities and quantitative indicators including key performance indicators

Topic

Indicator

Employability/Skills adaptation

Rate of employees trained

“Working well together”

Absenteeism rate

Equality

Rate of female senior executives Rate of female executives

Protection needs (coverage of societal issues)

Rate of external (customers or non-customers) and internal individuals made aware of prevention actions Rate of employees trained using e-learning in ethics and the fight against corruption Number of employees trained in the fight against money laundering (awareness raising)

Business ethics (corruption prevention training; AML/CFT training)

Customer satisfaction

Score out of 20 points on relationship-based criteria Claims management: Rate of “Satisfied” and “Very Satisfied”

“Sound advice” (Quality of advice)

Rate of business in delegated or recommended management

Consideration of the environment and climate in investments Consideration of the environment and climate in offerings and underwriting policy

Rate of assets managed with ESG criteria

Rate of change in the number of “infrequent driver” policies

Adaptation to climate change

Rate of change in the Group’s carbon emissions ❯ Business travel (vehicles, train, air) ❯ Energy consumption (electricity, gas, fuel oil, heat, chilled water) ❯ Greenhouse gas emissions ❯

Policyholder data protection risk

Rate of new employees trained in GDPR

107

Universal Registration Document 2021 - GROUPAMA ASSURANCES MUTUELLES