GROUPAMA / 2020 UNIVERSAL REGISTRATION DOCUMENT

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Declaration of Extra-financial Performance

Summary of risks, topics, and key performance indicators 4.2.4.2

Main risks

Point in the text

Key performance indicators

Point 4.2.2.2.

Rate of employees trained

SOCIAL: Employability/Skills adaptation

❯

SOCIAL: “Working well together”

Point 4.2.2.2.

Absenteeism rate

❯

SOCIAL: Equality

Point 4.2.2.2.

Rate of female executives

❯ ❯

Rate of female senior executives

SOCIETAL: Quality of advice

Point 4.2.2.3.

Rate of business in delegated or recommended management

❯

SOCIETAL: Customer satisfaction

Point 4.2.2.3.

Score out of 20 points ❯ Claims management: Rate of “Very ❯ Satisfied” ❯ non-customers) and internal individuals made aware of prevention actions/number of employees Rate of external (customers or

SOCIETAL: Protection needs (coverage of societal issues)

Point 4.2.2.3.

SOCIETAL: Policyholder data protection

Point 4.2.2.3.

Rate of GDPR training for newcomers ❯

ENVIRONMENT: Consideration of the environment and climate in investments ENVIRONMENT: Consideration of the environment and climate in offerings and underwriting policy Prevention of corruption, influence peddling, and tax evasion Anti-money laundering and combating the financing of terrorism (AML/CFT)

Point 4.2.2.4.

Rate of assets managed with ESG criteria ❯

Point 4.2.2.4.

Rate of change in the number of “infrequent driver” policies

❯

Point 4.2.2.6.

Rate of employees trained in ethics and ❯ anti-corruption through e-learning Number of employees trained (awareness) ❯

Other risks

Point in the text

Indicators

Point 4.2.2.2.

-

SOCIAL: Respect for employees

SOCIAL: Consideration of social impacts in the event of a site restructuring/reorganisation

Point 4.2.2.2.

-

SOCIETAL: Responsible purchasing

Point 4.2.2.3.

-

SOCIETAL: Socially responsible investments

Point 4.2.2.3.

-

SOCIETAL: Societal commitments to sustainable development (impact on territories)

Point 4.2.2.5.

-

ENVIRONMENT: Environmental impact of our organisation

Point 4.2.3.

See below

Reported CSR topics

Point in the text

Indicators

Adaptation to climate change (for our organisation)

Point 4.2.3.

Rate of change in carbon emissions ❯

Human rights (compliance with ILO Conventions)

Points 4.2.2.2. and 4.2.2.3.

N/A

95 Universal Registration Document 2020 - GROUPAMA ASSURANCES MUTUELLES