GROUPAMA / 2020 UNIVERSAL REGISTRATION DOCUMENT

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Declaration of Extra-financial Performance

Services are expanding, particularly in health (nutrition portal and launch of Mon Kiosque Santé, enrichment of the Sévéane care network, medical teleconsultation in all policies, and multiple personal services to help people get going again). Groupama, the insurer of the territories, is also involved in studies to combat “medical deserts” by working on service solutions with municipalities and physicians. At the end of 2019, in line withthe new PACTE law, Groupama Gan Vie successfullylaunched its range of Savings/PensionPlans (PER) and associated services (advice, simulations, etc.) and the HUG programme (effortlesssaving for retirement,Argus d’Or 2020). Over the first half of 2020, annualisedgrowth of 60% in savings/pension plans (PER). To reinforce the responsiblenature of our offerings, the GroupCSR Strategy has planned for the coming years the developmentof an internal CSR criteria grid that could serve as a reference for evaluating and, where appropriate, upgrading our products and services. The initial work in this area began in 2020 with the Insurance Department in France. Note the importance of reinsurance that supports product innovation, particularly on emerging risks ( e.g. cyber risks, income stability insurance for farmers, and yak insurance to fight poverty among Chinese farmers). Cyber Up, cyber risk insurancefor local authorities,was launchedin 2020. With regard to agricultural offers, in 2020 Groupama continued to ramp up its products and services for the pluriactivity and multidisciplinarity of farmers, who play a vital role; Groupama launched a dedicated communicationcampaign in February 2020: “Farmers. Essential to the world”. The resilience of farmers is essential. We are attentive to developments and new expectations in the sector, which create new risks and to which Groupama is already prepared to respond (direct distribution,energy transition,agro-ecology,cyber risk, etc.). Lastly, note that farmer income is securedwith the Protélis solution (saving) and the partnership with Miimosa, the first crowdfunding platform dedicated to agriculture and food. Anticipating risk: prevention, a strong policy of Groupama ❯ for more than 60 years Driven by the strong convictionsof the mutualist Directors (elected representatives) and the employees, it favours anticipation and long-term actions to serve our members and customers. For companies of the Group, applying a large-scale prevention policy means encouraging the emergence of responsible attitudes towards risks while being economicallyefficient. Various prevention actions are carried out, from technical prevention (business risk inspections, electrical or alarm installation advice, etc.) to institutional prevention with the general public, customers or non-customers (road safety awareness for schoolchildren, prevention of accidents in the home, conferences on topics of health, meteorology, and climate changep,revention of theft, etc.).

The issues of taking into account (or risk of not taking into account) needs in terms of protection,associatedwith the challengesof the increasingly rapid changes in the world (demography/ageing, mobility, digital including cyber-attacks,new forms of work, urban violence, regulatory“avalanche” (1) , increasedlitigiousnessof society, etc.) and adaptation to the budgetary resources of policyholders are significant. The issue of accessibility is more financial (the increase in premiums in the medium to long term must be controlled) than physical, as the Group’s locations are throughout the territory, particularly in rural areas, and the multi-channel distribution system is complete. It should be noted that with regard to geographical aspects, the market’s reinsurers,whichmonitor changes in the portfoliosof their ceding entities, can guide the underwriting,but the share of this risk due to reinsurance remains immaterial. Understanding expectations is one of our group’s imperativesand is one of the natural conditions for its long-term development. In fact, the analysis shows that the risk is not so much about missing out on societal demand (solutions can be found for the vast majority of expectations,but for certain needs, the problem of the size of the insurable amount may arise), but being able to control the risk of premiumincreasesover time, knowing that at this stage, insurance in France, whether life or non-life, is one of the top markets in Europe. Advances in data knowledge (thanks to data and artificial intelligence) increase the possibilitiesof assessingand pricing risk as accurately as possible, while maintaining the fundamental principle of mutualisation.Lastly, we must be vigilant about segments of the population (such as students and pensioners) whose incomes are more limited. Another risk factor to be taken into account in the environment is the prevailing negative interest rates, and that will force us to reconsider the products, especially in life insurance. Offering insurance solutions that are “buyable” by as many people as possible directly echoes our purpose. Societal changes are integrated into our strategic plans (pillars of Vision), including faster placement in production of offerings. Groupama has an exceptional field network, in France and internationally, and elected representatives (31,500 people) who understandthe expectationsof members, oversee the accounts of local mutuals, promotepreventionactions, and so on (see previous point on customer satisfaction). Everything is geared towards an even more personalised approach to the needs of members/customers. There are plenty of examplesof suitable insurancesolutionsoffered by our companies: young drivers’ policies with a driving course at no extra cost, cyber offering – at no extra cost – in multi-risk offerings for professionals, “mini” options in prevention/health insurancewith systematicconsiderationof the pricing impact of the offerings, in life insurance,widespreadimplementationof customer studies (quantitative and qualitative) to better understand and, where appropriate, develop GroupamaGan Vie’s positioning on a particular product.

The risk related to regulatory developments is addressed in part 5 of the “URD”. (1)

81 Universal Registration Document 2020 - GROUPAMA ASSURANCES MUTUELLES