GROUPAMA / 2020 UNIVERSAL REGISTRATION DOCUMENT

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Declaration of Extra-financial Performance

Our ambition 4.2.1.3 Our values and purpose provide the general framework for our action. the Group has two major strategies that mobilise its energy and resources to ensure the sustainability of our role as a responsible financial player: to cultivate our pioneering spirit, in particular to continue to innovate to allow our members and customers to build their lives confidently and to bolster our effective, sustainable mutualist model based on our values. CSR fully contributes to these strategies by reinforcing the commitment of our employees, by stimulating innovation and drivers of growth (responsibleproductsand services, new markets, etc.), by reducing costs (logistics optimisation, recycling, reduction of consumables,etc.) and by strengtheningthe image and quality of the relationshipwith external and internal audiences, particularly in the regions. In addition,CSRmakes a group-widecontributionto risk control in the company’smajor areas of business (commercial, HR management, communication, etc.). All these factors are reflected in the Group’s strategic and operational plans, namely the five major pillars identified in our Vision project: maintaining customer proximity, strengthening our distribution capacity, making Groupama even more of a leading brand, optimising the effectiveness of our industrial model by adapting more quickly, and mobilising the Group’s players, including its employees,even more in our performanceto serve our customers. Priority actions for 2019-2020 and 2020-2021 were defined in this strategic framework. Our business model: creating value 4.2.1.4 for people and the territories Groupama’s business model creates long-term value for its stakeholders:customers/members,employees,and partners in the territories. Groupamais one of the leading insurancecompaniesin Franceand is present in nine other countries. Its societal utility naturally lies in the nature of our profession, financial protection, a pillar of economic activity, but it is much more than that because it is a player in social life by creating links between people and communities. Networking – human, physical, organisational – is a major strength: geographic proximity is one of the major features of our model. Groupama is the only insurer in France with a decentralised territorial structure, based in particular on local mutuals grouping together members and regional mutuals, which are autonomous, responsible, interdependent regional companies, particularly through the mechanism of reinsurance. The Group’s financial strength, illustrating the quality of managementand guaranteeingsustainability,continued to be high in 2020 against the backdrop of the crisis: the Fitch agency again confirmed Groupama’s rating of “A” (Strong) with a “Positive” outlook.

Nearly 85% of the Group’s business is carried out in France (1) . In the total premium income for 2020, life and health insurance represented 48.6%, property and casualty insurance represented 50.1%, and financial businessesrepresented1.3%. the Group has 31,000 employees (2) , with 80% working in France.

4.2.1.1

A dynamic of responsibility

since our group began Groupama’s sustainable development policy is rooted in the very identity of the Group as a mutual insurer originating in agriculture. the Group was created by farmers for their own needs and has been passed on from generation to generation for over 100 years. It was therefore constructed by its members for its members. Thanks to this background and the responsibility of its elected representatives and employees, Groupama is fundamentally a partnership that has always placed made people its core focus, with the commitment to support and meet the lifelong protection needs of people and property in a constantly changing world, as again shown by the Covid-19 crisis. Integrating the issues of sustainabledevelopment into its business activities and its relations with stakeholders is part of our daily commitment to responsible business. It is fully integrated into the insurance business – providing solutions in particular to the challenges of today’s society, such as demographictransition and accessibilityof insurance,climate change and energy transition, the digital revolution, the current pandemiccrisis – but also beyond the core business by supporting civil society initiatives, helping to reduce vulnerability, and contributing to economic development. For all these reasons, Groupama is historically and intrinsically a socially responsible player. Our values and purpose 4.2.1.2 Our DNA of mutual principles and our way of carrying out our professions are based on values that correspond to the societal expectations of our time: proximity, responsibility, engagement, performance, and solidarity.We apply these values on a daily basis to serve our ongoing central purpose stated in 2018: We are here to allow as many people as possiblebuild their lives confidently.To do this, we rely on humane, caring, responsible communities. This long-term purpose is shared with our elected representatives and employees, fuelling a collective dynamic that unites and motivates us. Groupama thus has an inclusive model, with a desire to build and take action to provide all responsible players with efficient, sustainable solutions in keepingwith the original spirit of the mutual founded by entrepreneurial farmers. It requires civic mobilisation around the drive to take action to address risk events and to create confidence.

In addition to France, Groupama is present in Italy, Turkey, Hungary, Romania, Slovakia, Bulgaria, Greece, Tunisia (35% stake in a group), China (in the form (1) of a joint venture), and since 2020 Croatia. Adding the staff of the companies CIGAC, ¤Cofintex 6, SDGAC, Centres Centaure, CapsAuto, SPSE, SPARA, and Groupama-AVIC in China to the (2) headcount of the combined scope strictly speaking.

73 Universal Registration Document 2020 - GROUPAMA ASSURANCES MUTUELLES