GROUPAMA / 2020 UNIVERSAL REGISTRATION DOCUMENT

7 FINANCIAL STATEMENTS Consolidated financial statements and notes

Insurance policy servicing expenses Note 36

Insurance policy servicing expenses – by operating segment 36.1

31.12.2020

31.12.2019

France

International

Total

France

International

Total

(in millions of euros)

Claims Paid to policyholders

(7,323)

(1,595)

(8,917)

(7,114)

(1,746)

(8,861)

Change in technical reserves Outstanding claims reserves

(507)

21

(485)

(351)

(97)

(449)

Actuarial reserves

2,000

46

2,046

1,860

46

1,906

Unit-linked reserves

(894)

(1)

(896)

(1,819)

(91)

(1,910)

Profit sharing

(1,028)

(77)

(1,106)

(1,270)

(94)

(1,364)

Other technical reserves

(90)

(8)

(98)

119

(1)

118

TOTAL

(7,843)

(1,614)

(9,456)

(8,575)

(1,984)

(10,559)

Insurance policy servicing expenses – by business 36.2 Insurance policy servicing expenses by business – France 36.2.1

31.12.2020

31.12.2019

Property and casualty insurance

Property and casualty insurance

Life and health insurance

Life and health insurance

Total

Total

(in millions of euros)

Claims Paid to policyholders

(2,171)

(5,152)

(7,323)

(2,007)

(5,107)

(7,114)

Change in technical reserves Outstanding claims reserves

(235)

(272)

(507)

(275)

(76)

(351)

Actuarial reserves

2,000

2,000

1,860

1,860

Unit-linked reserves

(894)

(894)

(1,819)

(1,819)

Profit sharing

(2)

(1,026)

(1,028)

4

(1,273)

(1,270)

Other technical reserves

17

(107)

(90)

81

38

119

TOTAL

(2,391)

(5,451)

(7,843)

(2,198)

(6,378)

(8,575)

229

Universal Registration Document 2020 - GROUPAMA ASSURANCES MUTUELLES