GROUPAMA / 2020 UNIVERSAL REGISTRATION DOCUMENT

4 CORPORATE SOCIAL RESPONSIBILITY (CSR)

Report of the independent third-party organisation on the declaration of extra-financial performance

APPENDIX 1

Qualitative information (actions and results) on the main risks Employability/skills adaptation ❯ “Working well together” ❯ Equality ❯ Quality of advice ❯ Customer satisfaction ❯ Protection needs (coverage of societal issues) ❯ Policyholder data protection ❯

Consideration of the environment and climate in investments ❯ Consideration of the environment and climate in offerings and ❯ underwriting policy Prevention of corruption, influence peddling, and tax evasion ❯ Anti-money launderingand combating the financing of terrorism ❯ (AML/CFT)

Audited entities and quantitative indicators including key performance indicators

Topic

Indicator

Audited entities

Groupama Centre Manche Groupama Centre Atlantique Groupama Assicurazioni (Italy)

Employability/Skills adaptation

Rate of employees trained

❯

❯ ❯ ❯ ❯ ❯

“Working well together”

Absenteeism rate

❯

Gan Assurances Groupama Gan Vie

Equality

Rate of female senior executives

❯

Rate of female executives

❯

Protection needs (coverage of societal issues)

Rate of external (customers or non-customers) and internal individuals made aware of prevention actions e-learning in ethics and the fight against corruption Number of employees trained in the fight against money laundering (awareness raising) Rate of employees trained using Claims management: Rate of “Satisfied” and “Very Satisfied” Rate of business in delegated or recommended management Rate of assets managed with ESG ❯ criteria ❯ ❯ ❯ ❯ ❯ Score out of 20 points ❯ on relationship-based criteria

Business ethics (corruption prevention training; AML/CFT training)

Customer satisfaction

Groupama Assurance Mutuelles - ❯ Group Development and Services Department

“Sound advice” (Quality of advice)

Groupama Gan Vie - Individual Retirement Savings Department Groupama Asset Management - CSR and Long-Range Planning Department Groupama Assurances Mutuelles - ❯ Research, Pricing, and Planning Department ❯ ❯

Consideration of the environment and climate in investments

Consideration of the environment and climate in offerings and underwriting policy

Rate of change in the number of “infrequent driver” policies

❯

Adaptation to climate change

Rate of change in the Group’s carbon emissions Business travel (vehicles, train, air) ❯ Energy consumption (electricity, ❯ gas, fuel oil, heat, chilled water) Greenhouse gas emissions ❯ Rate of new employees trained in ❯ GDPR ❯

Groupama Centre Manche Groupama Centre Atlantique

❯ ❯ ❯ ❯ ❯

Gan Assurances

Groupama Assicurazioni (Italy)

Groupama Gan Vie

Policyholder data protection risk

Groupama Centre Manche Groupama Centre Atlantique

❯ ❯ ❯ ❯

Gan Assurances Groupama Gan Vie

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Universal Registration Document 2020 - GROUPAMA ASSURANCES MUTUELLES