GROUPAMA / 2019 Universal Registration Document

4 CORPORATE SOCIAL RESPONSIBILITY (CSR)

Report of one of the statutory auditors on the declaration of extra-financial performance

APPENDIX 1: INFORMATION CONSIDERED AS THE MOST IMPORTANT

Qualitative information (actions and results) on the main risks Employability; ● “Working welltogether”topic; ● Diversity; ●

“Protectionneeds” topic (coverage of societal issues); ● Green transition in investments; ●

Green transition in offerings; ● Policyholder dataprotection; ● Businessethics. ●

“Sound advice”topic; ● Customer satisfaction; ●

Quantitative indicators including key performance indicators

Topic

Indicator

Auditedentities

Employability/Skillsadaptation

Rate of employeestrained n

GroupamaAssurancesMutuelles n Groupamad’Oc n GroupamaParis Val de Loire n GroupamaBiztosito n

“Workingwell together”

Absenteeismrate n

Diversity (Equality)

Rate of female senior executives n Rate of female executives n Rate of external (customersor n non-customers)and internal individualsmade aware of prevention actions Rate of employeestrained using n e-learning in ethics and the fight against corruption Numberof employeestrained in the n fight against money laundering (awarenessraising) Score out of 20 pointson n relationship-basedcriteria Claimsmanagement:Rate of n “Satisfied”and “Very Satisfied” Rate of business in delegatedor n recommendedmanagement Rate of assetsmanagedwith ESG n criteria

Protectionneeds (coverageof societal issues)

Businessethics (corruptionpreventiontraining; AML/CFTtraining)

Customersatisfaction(customerview of Groupamaas a responsibleinsurer; perceivedquality of claims management)

GroupamaAssurancesMutuelles- n Group Developmentand Services Department

“Sound advice” (Quality of advice)

GroupamaGan Vie - Individual n RetirementSavingsDepartment GroupamaAsset Management- CSR n and Long-RangePlanning Department GroupamaAssurancesMutuelles- n Research,Pricing, and Planning Department

Green transition in investments(environmentaland climate considerationsin investments)

Green transition in the offerings (and the underwritingpolicy)

Rate of change in the number of n “infrequentdriver” policies

Adaptationto climate change

Rate of change in the Group’scarbon n emissions

GroupamaAssurancesMutuelles n

97 Universal Registration Document 2019 - GROUPAMA ASSURANCES MUTUELLES