GROUPAMA / 2019 Universal Registration Document

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Declaration of Extra-financial Performance

Summary of risks, topics, and key performance indicators 4.2.4.2

Main risks

Point in thetext

Key performanceindicators

SOCIAL:Employability/Skillsadaptation

Point 4.2.2.2.

Rate of employeestrained ●

SOCIAL:“Workingwell together”

Point 4.22.2.

Absenteeismrate ●

SOCIAL:Equality

Point 4.2.2.2.

Rate of female executives ● Rate of female senior executives ● Rate of business in delegatedor ● recommendedmanagement Score out of 20 points ● Claimsmanagement:Rate of “Very ● Satisfied”

SOCIETAL:Quality of advice

Point 4.2.2.3.

SOCIETAL:Customersatisfaction

Point 4.2.2.3.

SOCIETAL:Protectionneeds (coverageof societal issues)

Point 4.2.2.3.

Rate of external (customersor ● non-customers)and internal individuals made aware of preventionactions/number of employees

SOCIETAL:Policyholderdata protection

Point 4.2.2.3.

Not availablefor fiscal year 2019 ●

ENVIRONMENT:Considerationof the environmentand climate in investments ENVIRONMENT:Considerationof the environmentand climate in offeringsand underwritingpolicy

Point 4.2.2.4.

Rate of assetsmanagedwith ESG criteria ●

Point 4.2.2.4.

Rate of change in the number of “infrequent ● driver” policies

Other risks

Point in thetext

Indicators

SOCIAL:Respectfor employees

Point 4.2.2.2.

-

SOCIAL:Considerationof social impacts in the event of a site restructuring/reorganisation

Point 4.2.2.2.

-

SOCIETAL:Responsiblepurchasing

Point 4.2.2.3.

-

SOCIETAL:Socially responsibleinvestments

Point 4.2.2.3.

-

SOCIETAL:Societalcommitmentsto sustainabledevelopment (impact on territories)

Point 4.2.2.5.

-

ENVIRONMENT:Environmentalimpact of our organisation

Point 4.2.3.

See below

ReportedCSR topics

Point in thetext

Indicators

Adaptationto climate change (for our organisation)

Point 4.2.3.

Rate of change in carbon emissions ●

Fight against corruptionand tax evasion

Point 4.2.2.6.

Rate of employeestrained ●

Human rights (compliancewith ILO Conventions)

Points 4.2.2.2. and 4.2.2.3.

N/A

88 Universal Registration Document 2019 - GROUPAMA ASSURANCES MUTUELLES