GROUPAMA / 2019 Universal Registration Document
4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Declaration of Extra-financial Performance
Summary of risks, topics, and key performance indicators 4.2.4.2
Main risks
Point in thetext
Key performanceindicators
SOCIAL:Employability/Skillsadaptation
Point 4.2.2.2.
Rate of employeestrained ●
SOCIAL:“Workingwell together”
Point 4.22.2.
Absenteeismrate ●
SOCIAL:Equality
Point 4.2.2.2.
Rate of female executives ● Rate of female senior executives ● Rate of business in delegatedor ● recommendedmanagement Score out of 20 points ● Claimsmanagement:Rate of “Very ● Satisfied”
SOCIETAL:Quality of advice
Point 4.2.2.3.
SOCIETAL:Customersatisfaction
Point 4.2.2.3.
SOCIETAL:Protectionneeds (coverageof societal issues)
Point 4.2.2.3.
Rate of external (customersor ● non-customers)and internal individuals made aware of preventionactions/number of employees
SOCIETAL:Policyholderdata protection
Point 4.2.2.3.
Not availablefor fiscal year 2019 ●
ENVIRONMENT:Considerationof the environmentand climate in investments ENVIRONMENT:Considerationof the environmentand climate in offeringsand underwritingpolicy
Point 4.2.2.4.
Rate of assetsmanagedwith ESG criteria ●
Point 4.2.2.4.
Rate of change in the number of “infrequent ● driver” policies
Other risks
Point in thetext
Indicators
SOCIAL:Respectfor employees
Point 4.2.2.2.
-
SOCIAL:Considerationof social impacts in the event of a site restructuring/reorganisation
Point 4.2.2.2.
-
SOCIETAL:Responsiblepurchasing
Point 4.2.2.3.
-
SOCIETAL:Socially responsibleinvestments
Point 4.2.2.3.
-
SOCIETAL:Societalcommitmentsto sustainabledevelopment (impact on territories)
Point 4.2.2.5.
-
ENVIRONMENT:Environmentalimpact of our organisation
Point 4.2.3.
See below
ReportedCSR topics
Point in thetext
Indicators
Adaptationto climate change (for our organisation)
Point 4.2.3.
Rate of change in carbon emissions ●
Fight against corruptionand tax evasion
Point 4.2.2.6.
Rate of employeestrained ●
Human rights (compliancewith ILO Conventions)
Points 4.2.2.2. and 4.2.2.3.
N/A
88 Universal Registration Document 2019 - GROUPAMA ASSURANCES MUTUELLES
Made with FlippingBook Ebook Creator