GROUPAMA / 2019 Universal Registration Document

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) Declaration of Extra-financial Performance

Our ambition 4.2.1.3 Our values and purpose provide the general framework for our action. The Group has two major strategiesthat mobilise its energy and resources to ensure the sustainability of our role as a responsible financial player: to cultivate our pioneering spirit, in particular to continue to innovate to allow our members and customers to build their lives confidently and to bolster our effective, sustainable mutualistmodel based on ourvalues. CSR fully contributes to these strategies by reinforcing the commitment of our employees, by stimulating innovation and drivers of growth (responsible products and services, new markets, etc.),by reducing costs (logistics optimisation, recycling, reduction of consumables, etc.)and by strengthening the image and quality of the relationshipwith external and internal audiences, particularly in the regions. In addition, CSR makes a group-wide contribution to risk control in the Company’s major areas of business(commercial,HR management,communication, etc.). All these factors are reflected in the Group’s strategic and operational plans, namely the five major pillars identified in our Vision project: maintaining customer proximity, strengthening our distribution capacity, making Groupama even more of a leading brand, optimising the effectiveness of our industrial model by adapting more quickly, and mobilising the Group’s players even more on performance to serve our customers. In the shorter term, five podiums have been launched for progress by 2020, which are also directly related to our social/societal responsibility:becomingthe preferred insurer for our service quality, growing strong by capitalising on our historical strengths and in particular being France’s leading insurer of the territories, strengthening our position as an agricultural expert of reference, being among the top 3 players in personal protection, and generalising business performance to continue to ensure our sustainability. Our business model: creating value 4.2.1.4 for people and the territories Groupama’s business model creates long-term value for its stakeholders:customers/members,employees,and partners in the territories. Groupamais one of the leading insurancecompaniesin Franceand is present in nine other countries. Its societal utility naturally lies in the nature of our profession, financial protection, a pillar of the activity of modern economies, but it is much more than that because it is a player in social life by creating links betweenpeople and communities. Networking – human, physical, organisational – is a major strength: geographicproximity is one of the major features of our model.

83.6% of the Group’s business is carried out in France  (1) in the insurancebusiness: life and health insurance(47.5%), propertyand casualty insurance (51.3%), and financial businesses (1.2%). The Group has31,500 employees  (2) , with 79%workingin France.

4.2.1.1

A dynamic of responsibility

since our Group began Groupama’s sustainable development policy is rooted in its very identity as a mutual insurer originating in agriculture. The Group was created by farmers for their own needs and has been passed on fromgeneration to generation for over 100 years. It was therefore constructed by its members for its members. Thanks to this background and the responsibility of its elected representatives and employees, Groupama is fundamentally a partnership that has always placed made people its core focus, with the commitment to support and meet the lifelong protection needs of peopleand property in a constantly changing world. Integrating the issues of sustainabledevelopmentinto its business activities and its relations with stakeholders is part of our daily commitment to responsible business. It is fully integrated into the insurance business – providing solutions in particular to the challenges of today’s society, such as demographictransition and accessibility of insurance, climate change and energy transition, and the digital revolution – but also beyond the core business by supporting civil society initiatives, helping to reduce vulnerability, and contributingto economic development.For all these reasons, Groupama is historically and intrinsically a socially responsible player. Our values and purpose 4.2.1.2 Our DNA of mutual principles and our way of carrying out our professions are based on values that correspond to the societal expectations of our time: proximity, responsibility, engagement, performance,and solidarity.We apply these values on a daily basis to serve our ongoing central purpose statedin 2018: We are here to allow as many people as possiblebuild their lives confidently. To do this,we rely on humane,caring, responsible communities. This long-term purpose is shared with our elected representatives and employees, fuelling a collective dynamic that unites and motivates us. Groupama thus has an inclusive model, with a desire to build and take action to provide all responsible players with efficient, sustainablesolutions in keepingwith the original spirit of the mutual founded by entrepreneurial farmers. It requires civic mobilisation around the drive to take action to address risk events and create confidence.

In addition to France, Groupama is present in Italy, Turkey, Hungary, Romania, Slovakia, Bulgaria, Greece, Tunisia (35% stake in a group), and China (in the (1) form of a joint venture). By adding the staff of the companies CIGAC, Cofintex 6, SDGAC, Centres Centaure, CapsAuto, SPSE, SPARA, and Groupama AVIC in China to the (2) headcount of the combined scope strictly speaking.

72 Universal Registration Document 2019 - GROUPAMA ASSURANCES MUTUELLES