GROUPAMA / 2019 Universal Registration Document

2 THE GROUP’S BUSINESSES Insurance in France

Group insurance 2.2.4.4 The Group generated €2.05 billion in group insurance premium income as of the end of 2019. The fiscal year wascharacterisedby continued commercial development in group health, protection, and retirementinsurance. The year was marked by the necessary restructuring of group health, following the announcement of the 100% healthcare reform, which aims to provide access to a range of essential optical, dental, and hearing care without co-paymentsas well as group retirement following the PACTE law, which increases the attractiveness of the savings/pensions and employee savings solutions. Alreadyconvincedin advanceof the strategicnatureof pensionsin the coming years, and determinedto make this a value-producing business line within the company, the Group has deployed a comprehensive retirement initiative. In group insurance, this deployment resulted in a comprehensive“pact-based”offering, a network training initiative through Académie ERE (company retirement savings), digital services (individualised needs assessment, pension assessment and simulation) in partnership with start-ups, and an ERE website providing information for the general public. The service, backed by the Group health and protection services, continues to make a difference, highly sought by customer companiesto promote preventionand employeewell-being.After the systematic integration of remote medicine and personalised second medical opinions for customers, an in-house optical service is offered to employeesunder new personalisedpolicies: a prevention day,including freeeyeglasses, isoffered. Measures for the ongoing improvement of customer experience continue. During the year, the processes for purchasing pension solutions as well as self-employee professional health and individual protectionofferingswere completelydigitised. On top of that, all sales and management acts were simplified for the contributor, and the customer advisory service was professionalised. The quality of the Group’s support for its partners and customers has been rewarded. It obtained the ISO 9001 certification for the quality of its UL policy management(life of the policy, contribution, benefits). For the third consecutiveyear, the brokerageprofession

awardedit first place for the quality of its online businessspace. Its commercial performancewas again acclaimed internationally:the Insuropenetwork,a networkfor pooling social protectionsolutions for companies worldwide, of which Groupama Gan Vie is the exclusive partner in France, awarded the Insurope Award to the sales teams. For the fourth consecutiveyear, they won first place in the world. Employee savings 2.2.4.5 GroupamaÉpargne Salariale is the Group subsidiarydedicatedto employee savings. Its solutions are offered to companies regardless of their size and business sector and are mainly distributed by the regional mutuals, Gan Assurances, Gan Eurocourtage, and Gan Prévoyance. In 2019, more than 1,300 new companiessigned up. This makes the Groupamagroup one of the market’s most dynamic players with more than 15,000 companies in itsportfolio and133,000 accounts for savers. For the 10 th  year, Groupama Épargne Salariale’s offerings were awarded the “Excellence” labels by Dossiers de l’Épargne. This label is awarded by experts to the best policies on the market. During this year, GroupamaÉpargne Salariale expanded its range of funds with the Groupama Expertise range, which offers seven new topical funds including, among others, guaranteed-capital funds, funds focused on innovative companies, and eco-responsible funds. 2019 was marked by the launch of the PERCOL, which replaces the PERCOfollowingthe PACTE law. GroupamaÉpargneSalariale was one of the market’s first players to update its offering, which could be purchased online on iGES as soon as it was released. This tool was launched in July, allowing customersto purchaseall GroupamaÉpargneSalarialeofferingselectronically.New business increased bymore than20% in 2019. During this year, Groupama Gan Vie and Groupama Épargne Salariale collaboratedclosely to launch a set of tools available for networks and customers: a new general-public website ere.groupama.fr, the Corporate Savings and Pensions Portal, a video saga with the characterEsth’ERE,and newsletters.The goal is to enhance the Group’s expertise in corporate savings and pensions and tomake it a leaderin this area.

25 Universal Registration Document 2019 - GROUPAMA ASSURANCES MUTUELLES