GROUPAMA / 2019 Universal Registration Document

2 THE GROUP’S BUSINESSES Insurance in France

Credit Insurance and Surety (c) Groupama is the only multi-line insurer to offer credit insurance and surety solutions through its subsidiary Groupama Assurance-Credit & Caution. Its premium income amounted to €45 million as of 31 December2019. The products are marketed by the regionalmutuals,Gan Assurancesagents,and a networkof multi-line or specialist brokers. Agricultural insurance 2.2.3.4 Groupama, the leading insurer in the agricultural world, has an ever-increasing presencewith farmers. Today, more than two thirds of farmers still lack sufficient protection against the consequences of weather events. The Group, armed with its OPA status and within the French agriculture council (CAF), has chosen to adopt a pedagogical attitude towards farmers. Groupama’s “CLIMATS” multi-risk weather insurancefor crops is one of the main tools for financially securing a farm in the event of weather events impacting crops. The Group is also deploying its “Objectif stabilité” policy (revenue insurance), responding to the context of market deregulationand rising volatilityin commodity prices. In 2019, Groupamawanted to become even more involved in the search for non-insuranceresponsesto the needs of its members. First of all, through a partnership with complementaryplayers in the agricultural world, NatUp and Bioline by InVivo, Groupama launched Protélis: a tool promoting the economic resilience of French agriculture. Protélis responds to the need to even out farming income in the face of the uncertainties of the agriculture market by implementing a simple principle: set aside income in good years to buildup savings fordifficult years. Groupama has also partnered with MiiMOSA, the first crowdfundingplatformdedicatedto agricultureand food, to offer a supplementary financing solution toits agricultural members. In addition, Groupama constantly adapts its risk prevention approach to respond to farmers’ issues. The aim is to support farmers in their daily lives in the developmentof their businesses by offering them services such as advisory visits to analyse the risks present on the farm or even personalisedprevention plans. Groupama’sexpertisecan also be seen in its technicalsupport for business diversification,such as methanisationand development of directdistribution. Followingon from its preventionactions and affirming its role as a leader and pioneer of the agricultural world, Groupama launched Gari in February 2019:innovativeservices in a single applicationto allow farmers to look after their farm. Among the servicesavailable in this single application are connected fodder probes and smart video surveillance cameras. Other services are intended to be integrated into Garin the comingmonths.

Changes in car use (car-sharing, carpooling, lease-purchase plans/long-termrentals) and increasingand complementaryuse of other modes of transport (bicycles, electric scooters, public transport)are areaswhereGroupamahas establisheda positionto offer its customerssolutionsin line with their needs and changesin the mobility sector. Multi-risk home insurance 2.2.3.2 Ranked number 2 on this market in France (source: L’Argus de l’Assurance , May 2019),the Group insures 3.5 million homes (1) as of 31 December 2019. Groupama offers a rich, comprehensive range of solutions with competitive rates to a very broad target. This range of solutions includes cover and services to respond to changes in society, such as insurance for mobile devices, the principle of compensation by direct agreement, and remote surveillance of property. Offered by Mutuaide, which has operations in all assistance businesses(car breakdownassistance,medical repatriation,travel insurance, home care), this business places the Group in 6 th  position on this market in France (source: L’Argus de l’Assurance , April 2019). Groupama has recognised expertise on the business lines of remote surveillance of property and remote assistance of individuals through the subsidiaries Cofintex 6, TéléSécurité Loire Bretagne, Sécurité Ouest Services for Centre-Manche,and Spara for theAuvergne Rhône-Alpes region. At the end of December 2018,a new joint entity for the production and management of these activities was created in partnership with the Orange Group: Protectline, 51% owned by Orange and 49% ownedby Groupama. More than 50,000 customers trust the Group for the security of their private or professional property, and the Group has nearly 15,000 subscribers for individual protection, thanks to innovative, simple, accessibleplans. Legal Protection (b) Groupama is the second-largest player in France (source: FFA, 2017) in the legal protection market, with insurance cover managed by the regional mutuals and Société Française de Protection Juridique (SFPJ). With this cover, Groupama provides support to policyholders, whether individual or professional, who face situations of conflict, by helping them to assert their claims and assuming the corresponding expenses. SFPJ’s operating performance is based on the satisfaction of its customers, managed by its ISO 9001 certification since 1998, and a continuous improvement approach to customer satisfaction. Services 2.2.3.3 Assistance, remote surveillance, (a) remote alarms

Number of policies insured directly or indirectly (through the reinsurance agreement). (1)

23 Universal Registration Document 2019 - GROUPAMA ASSURANCES MUTUELLES

Made with FlippingBook Ebook Creator