GROUPAMA / 2019 Universal Registration Document

7 FINANCIAL STATEMENTS Consolidated financial statements and notes

Insurance policy servicing expenses Note 37

Insurance policy servicing expenses – by operating segment 37.1

31.12.2019

31.12.2018

France International

Total

France International

Total

(in millions ofeuros)

Claims Paid to policyholders

(7,114)

(1,746)

(8,861)

(7,181)

(1,751)

(8,932)

Changein technicalreserves Outstandingclaims reserves

(351)

(97)

(449)

(122)

(122)

Actuarialreserves

1,860

46

1,906

1,952

24

1,976

Unit-linkedreserves

(1,819)

(91)

(1,910)

137

33

169

Profit-sharing

(1,270)

(94)

(1,364)

(1,156)

(52)

(1,209)

Other underwritingreserves

119

(1)

118

4

(6)

(2)

TOTAL

(8,575)

(1,984)

(10,559)

(6,366)

(1,753)

(8,119)

Insurance policy servicing expenses – by business 37.2 Insurance policy servicing expenses by business – France 37.2.1

31.12.2019

31.12.2018

Property and casualty insurance

Life and health insurance

Property and casualty insurance

Life and health insurance

Total

Total

(in millions ofeuros)

Claims Paid to policyholders

(2,007)

(5,107)

(7,114)

(2,168)

(5,013)

(7,181)

Changein technicalreserves Outstandingclaims reserves

(275)

(76)

(351)

(62)

(60)

(122)

Actuarialreserves

1,860

1,860

1,952

1,952

Unit-linkedreserves

(1,819)

(1,819)

137

137

Profit-sharing

4

(1,273)

(1,270)

(1)

(1,155)

(1,156)

Other underwritingreserves

81

38

119

8

(4)

4

TOTAL

(2,198)

(6,378)

(8,575)

(2,223)

(4,142)

(6,366)

222

Universal Registration Document 2019 - GROUPAMA ASSURANCES MUTUELLES