GROUPAMA / 2019 Universal Registration Document

1 OVERVIEW OF THE GROUP Human resources

Mobility (geographical and/or functional) is a driving force behind the performanceof the employees and the Group companies and involvedmore than 1,072 employeesin France in 2019. The Mouvy intranet, the internal online recruitment site open to all Group employees in France, recorded 3,973 applications in 2019. Since 2010, all inter-company transfers and secondments within the Group have been governedby a Group agreement.A unanimously signed addendum was added in June 2014, reinforcing the mechanisms in place: improved support, better publication of job ads on Mouvy, reduced time frames for transfers,etc. With regard to the end of employmentcontracts,the consolidated companies had 1,813 departures of permanent employees (excluding 2 transfers and 99 secondments), including 825 in France; these break down as follows: 0.4% voluntary redundancy plans, 37.6% resigned, 19% were laid off, 18.2% retired, 11.3% contractual terminations, 12.5% left during their probation period, and 1.5% died in service. Outside France, 988 employeesunder permanent contracts left: 69.3% terminated their contract, 18.8% resigned,7.9%were laid off, 2.8%retired,and 0.7%died in service. As of the end of 2019, the CERH handled payroll (including withholding taxes), time management, and administrative and reporting management for 17 entities, representing 107,000 payslips produced per year, including 80% paperless payslips issued via the electronicsafe made available to employees. The regulatoryobligationsof the assistanceagreementand Syntec have been configured in the CERH’s HR information systems to manage the payroll of Mutuaide Assistance, Mutuaide Service, SDGAC,and CapsAutosince January 2019.Work on the tools and the sharing of procedureswas performed for SFPJ, which will be managed by the CERH’s teams in January 2020. Amaline is expected tobe integratedinto the CERH’s tools in 2021. In 2019, 77,000 documents were filed through Electronic DocumentManagement(EDM) by all the HR functions.There were 6,300 electronic signatures, 60% of which were amendments regarding teleworking.The HR functions use document digitisation tools on a daily basis. Personnelfiles were digitised in 2019 for the subsidiaryGroupama Immobilier. The Link 2020 project“payroll tool change”, which began in 2018 for sevenmutuals,will be placed in productionin April 2020.Led by the CERH, Link 2020 will bring together the nine mutuals in metropolitanFranceand GroupamaOcéan Indienwith the objective of optimising IT costs, harmonising payroll rules, and sharing businessprocedures. Through its research department, the CERH produced the first economicand social database(BDES),which replacesthe previous reports (labour assessment, etc.) and the gender equality index report. In 2019,theGroup’scompanies in Franceinvestedmorethan852,000 hoursof training(all modescombined)for all employees,representing around34 hoursof trainingper employee.The investmentrepresents more than €34 millionfor its combinedscope. In qualitativeterms, regulatorytraining(GDPR,Anti-Corruption,Cyber-Security) represents

a significant share of the training provided at the Group level. In addition, national programmeswere launched in 2019 to support Groupprojects,someof whichare alreadyoperational (ISI programme for multi-riskhome claimsmanagementdeployedin Q4 2019).Other programmeswill be implementedin 2020, such as the community pathways for Pros sales advisors, the Project Experts Programme (PEP) for projectManagers,HealthManagersas part of the Nougats Programme,and the IT migration of all employees to the digital collaborative space(ECD). In addition,the implementationof the ArticulateStorylineduring the first half of 2019 within the Group’s companies provides a tool to produce standardisede-learning consistent with market standards and promotingcollaborationamong allof the Group’s designers. For all of the Group’s companies,“Mon Université”hosts the entire training production chain: from collecting training needs to evaluating training as well as the reporting and managementtools necessary forthe activity. The Group has also reinforced its cyber-risk protection mechanisms by rolling out training (e-learning) on cyber-security and preventivemeasuresto all its employees.Similarly,with regard to the prevention of risks of bribery and influence peddling, the Group iscommittedto raising awarenessamong allits employees. As 2019 was the year of review of the Group agreement on professionaltraining (entered into on 21 June 2016), a negotiation on strategic workforce planning and training began at the end of the year andwill continue in 2020. To give meaningand to strengthenthe appropriationof the Group’s strategic policies and employee participation in their operation implementation, the Vision programme was launched with a day bringing together 1,000 Directorsin March 2017,then extendedby a series of nine 2018 GroupamaVision seminars. These highlights support a common management culture, both by promoting the initiatives and results achieved in the companies and by experimentingwith new ways of working and managing to serve employee engagement and recognition. In addition, 11 future Directors of the Group participated in the DirectorsLeadershipProgrammeto prepare them to hold strategic positions, and 56 senior executives completed Training for Directors to develop their individualand cross-functionalleadership to help themact confidentlyin complexand changing situations. In order to identify and build the loyalty of the talent necessary for the Group and its companies,the “GroupamaTalents” application is offered to all categories of employees across all entities, each conducting their employee review. Followingon from this, the day-longevent on 19 March2019 drew 180 membersof nine COMOPsaroundfive strategicpillars to share the respective contributions of the operational committee to the success of these future challenges for the Group. Marketplace, base-camp activities, COMOP team building, and talks at plenary sessions provided the opportunityto exchange ideas all around. A new prospective day will bring together 1,000 Directors in March 2020.

13 Universal Registration Document 2019 - GROUPAMA ASSURANCES MUTUELLES