GROUPAMA / 2019 Universal Registration Document

1 OVERVIEW OF THE GROUP Human resources

Committed employees To ensure that the implementation of the strategic project is a collective success, the mobilisation of the Group’s human resources to benefit everyone is essential so that our energy and talents arefocused on serving ourcustomers: developmentand adaptationof employeeskills are reinforcedto ● promote professionalism and mobility as well as personal fulfilment; supervisionand managementare strengthenedin their actionsto ● better highlight andchannel team energies; employeesare includedin the improvedbusinessperformanceto ● better orientit for thebenefit of customers;

the programme aimed at improving the management of ● community projectshas been implemented; a programme foryoung graduates hasbeen implemented; ● continued discussions about the development of the business ● lines and the skills needed make it possible to identify the potential talent of tomorrow; lastly, developing the quality of life at work is essential, ● particularly throughhigh-quality industrialdialogue. The level of pride in belonging to the Group makes it possible to assess and reinforce the general commitment rate among employees.

1.5

HUMAN RESOURCES

1.5.1

SOCIAL POLICY

Group’s visibility, while effectively serving the recruitment needs of the companies. For greater impact, the Group’s communicationsnow feature its employees,who provide living proof through their personalitiesand their responses to the needs of our customers: “That’s what it means to be a true collaborator”. The sourcing system has been enhancedwith programmaticmarketingcampaigns,conductedon social networks and the Web in general, which aim to make us known to activeor passive (not yetactively searching)candidates. In 2019, the Group also organised a recruitment event campaign (“Nos Vraies Rencontres”, for work-study candidates in April and experienced candidates in June) for companies in 16 cities, held after work to reachmore job candidates.With 754 applicationsand 7,000 unique visitors to the registration website, this event highlights actions emphasisingthe regional roots of the Group and its companiesto promote their visibility. The objectiveof these various actions is to best target the suitability of the position/profile in order to be more efficient in sourcing candidates. Our career website groupama-gan-recrute.comhad 1,278,797 hits in 2019 (Web and mobile sites) and received more than 125,671 applications in one year. This qualitative investment in the Group’s attractiveness is also verified in view of the integration work by ensuring the loyalty of employees startingfromor even before theirarrival. Like other companies, Groupama Assurances Mutuelles has overhauledits integrationprocesswith a one-yearcourseoffered to all new employees. The “WelcomeApp”, a mobile app for newcomers,creates a link with employeesas soon as the contract is signed and offers, before their actual arrival, an interactive introductorycourse to learn about the values, history, and projects of the Group and Groupama Assurances Mutuelles. It is being rolled out with the Group’s other entities. Similarly, the revised orientation session provides newcomers with further information about the Group and their company and creates relationships betweenthe participants.

To carry out its strategicprogramme,improve its performance,and therefore meet the expectations of its customers, Groupama invests in people. The principles of the implemented human resources policy are shaped by the Group’s purpose, based on social responsibility and made possible by the engagement of its 28,706 employees. As of 31 December2019, GroupamaAssurancesMutuellesand its subsidiaries had 13,056 employees (8,702 in France/overseas departmentsand territoriesand 4,354internationally). The Group Human Resources Department manages and coordinatescorporatepolicies and programmesand is at the head of the HR functional reporting line in accordance with the established distribution of responsibilities between the Group HR Department and the company-level HR Department. Each company in the Groupama Assurances Mutuelles scope of consolidationmanages its human resourcesand its social policy as locally as possible, in line with the policy principles and the overall strategy defined for theGroup. In 2019, the consolidatedcompanieshired 1,317 employeesunder permanent contracts (excluding 7 transfers and 94 secondments), including 890 in France, to strengthen their sales networks and customer relations platforms and to reinvigoratetheir management and expert teams as well as the auditing, internal control, and steering functions:15.6% of new employeesare under 26 years of age, 6.9% are 50 and over, and 16.9% of new hires resulted from the conversion of fixed-term contracts into permanent contracts. Since the end of 2017, the Groupama group has invested in significantly enhancing the reputation and attractiveness of its employer brand to facilitate recruitment, engage and retain its employees, andthus anticipate andpreparefor the future. With this in mind, the Group’s new employer brand has been deployed for two years, becoming one of the pillars of the Groupamabrand’s global communication.It is in line with a desire for consistencybetween all communicationactions to support the

12 Universal Registration Document 2019 - GROUPAMA ASSURANCES MUTUELLES

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