GROUPAMA / 2018 Registration document

4 CORPORATE SOCIAL RESPONSIBILITY (CSR) GROUPAMA’S 2018 EXTRA-FINANCIAL PERFORMANCE REVIEW In the shorter term, five podiums have been launched for progress by 2020, which are also directly related to our social/societal responsibility:becomingthe preferred insurer for our service quality, growing strong by capitalising on our historical strengths and in particular being France’s leading insurer of the territories, strengthening our position as an agricultural expert of reference, being among the top 3 players in personal protection, and generalisingeconomic performanceto continue to ensure our sustainability. Our business model: creating value 4.2.1.4 for people and the territories Groupama’s business model creates long-term value for its stakeholders: customers/members, employees, and territories. Groupama is one of the leading insurance companies in France and is present in a dozen countries. Its societal utility naturally lies in the nature of our profession, the pillar of the activity of modern economies, but it is much more than that because it is a player in social life even beyond its business line by creating links between people and communities. Networking– human,physical, organisational –is a major strength: geographic proximity isone of themajor features of ourmodel. Groupama is the only insurer in France with a decentralised territorial structure based in particular on local mutuals grouping members. Relationships of sharing between members, elected representatives, customers, and employees contribute to the differentiation and power of our model: the ability to combine operational and “emotional” knowledge allows Groupama to provide responsesoptimally tailored to policyholders’needs, going beyond just policies. The model is geared towards innovationto allow our membersand customers to build their lives confidently and towards strengtheningour mutualist model. Our valuechain (a) As a performancegenerator, the value chain is traditionally that of an insurance company: identifying and assessing risks, developing appropriate products and services for our members and customers, financing the local economy through investments or the payment of compensation (therefore promoting employment), engaging with policyholders (paying benefits to ensure continued operation), anddeveloping aculture ofresilienceand prevention. This chain is driven by our values and purpose and our way of operating, working together to allow Groupama to stand out even more.

Our resources (b) Human resources: this is our primary asset, with 32,000 employees and 34,500 elected representatives (members elected by their peers). Backed by their expertise, such as the development of actuarial models, their know-how (120 different business lines), and their actions in the field, our women and men are drivers ofadded value. Companies and networks using a “phygital” approach in the territories: Three commercial brands (Groupama, Gan, Amaguiz) used by 40 companies (regional mutuals, Groupama Assurances Mutuelles, French and international subsidiaries); a physical and digital (“phygital”)customerrelationship:nearly3,000Groupamaand Gan physical branches in France coupledwith networks,offering a relationship basedon what themember orcustomerwants. The sales and management teams are present throughout the country. The Group has chosen to maintain the call centres in France, andthe decision-making centres remain regional. Financialresources: €14.3 billion in revenue (1) ; €8.9 billionin equity (2) , and €541 millionin mutual certificates (3) ; €96.8 billionin the balance sheet (3) (including85.2 billionin investments (4) ). Three levels of mutualisation: 2,900 local mutuals, 9 metropolitan regional mutuals, 2 specialised mutuals, 2 overseas mutuals, and the central level, which was “remutualised” into a national reinsurancemutual on 7 June 2018; all these levels reinsure each other, according to general Internal Reinsurance Regulations; the national level enters into contracts for external reinsurance for all the Group entities. Groupama is the only insurance group in France based on local mutuals and autonomous, responsible, and solidarity-based regional companies. The members elect Directors from among them, who are present at all levels of the organisation.In collaborationwith the employees and in addition to their duties as Directors, the elected representatives have an advisory role, particularly in prevention, listening to needs, recommending,and supportingin the event of a claim (including thedirect settlementof compensation). Our business lines/offerings (d) Groupama is a general insurance mutual, offering a complete range of insurance: property and casualty insurance (motor, housing, agriculture, professionals, businesses, communities, associations), personal insurance (health, protection, life, savings, and retirement), and services (related to the protection of people and property and banking services). We offer complete cover at accessible prices. We are considerate in managing claims. Our mutualistorganisation (c) This is at the heart of what makes ourmodel special.

Revenueat 31/12/2018. (1) Equity at 31/12/2018. (2) Idem31/12. (3) Includingproperty and UL. (4)

78 REGISTRATION DOCUMENT 2018 - GROUPAMA ASSURANCES MUTUELLES