GROUPAMA / 2018 Registration document

THE GROUP’S BUSINESSES INSURANCE IN FRANCE

Individual health 2.2.4.1 In a changing environment, Groupama has managed to maintain its number 1 position as an individual health insurer (source: L’Argus de l’Assurance – June 2018). In 2018, the Group innovated by making a remote consultation service available to its health insurance policyholders; the experiment conducted by Groupama Paris Val de Loire and Groupama d’Oc was a success. Building on this success, the Group decided to extend the remote consultationoffering to all of the Group’s healthinsurancepolicyholders. 2018 was also marked by the establishment of the ‘Relaimoi’ service. This assistance service is completely new on the market. Members can transfer their assistance relating to housekeeping, child or elder care, and remote assistance to a member of their family who needs it medically and is not necessarily a member of Groupama. Lastly, Groupama continued to assume its role as insurer for beneficiaries of supplementalhealthcareassistance. Individual savings/pensions 2.2.4.2 As of 31 December 2018, Groupama Assurances Mutuelles generated €1.8 billion in premium income in individual savings/pensions, with a share of unit-linked products (UL) in individualsavings of 41.6%,outperforming themarket. Alongside the Group’s management company, Groupama Asset Management, Groupama Gan Vie entered into strategic partnershipsin 2018 with three Asset Managers,BlackRock,M&G, and Pictet AM, to diversify customer savings on new unit-linked products. Their products, combinedwith the expertise and quality of Groupama Asset Management’s support, will strengthen the competitiveness of Groupama Gan Vie’s life insurance and retirementoffering in the long term. In addition, Groupama Gan Vie has developed a new method of management within its life insurance policies: delegated management. At the same time, Groupama Gan Vie continued to support the Group’s distributionnetworks in the developmentand digitalisation of the sales process. For example, the sales support tool iVie has been deployed with all Asset Management Advisors of the Groupama network. Protection insurance 2.2.4.3 As a key player in a highly competitive market, Groupama is continuing to implement its “Prévoyance 2020” project, including the delivery of various original training materials for commercial networks andthe addition ofextended services to its offerings. In 2018, Groupama innovated on its everyday accident cover offering, which provides protection from the financial consequences of serious everyday accidents by offering all policyholderscover starting from 1%disability.

favourable in terms of sales, supported particularly in health and group retirement. In group retirement, the Group has seen very strong acceleration of its development, particularly with a strong increase in investments in unit-linked (UL) products. A Company Retirement Savings training academy was launched to promote this business line of the future withall of theGroup’s networks. In an environment where service is proving to be highly differentiated among networks, providers, and end customers, the year was marked by the establishment of a strategy of services backed by group health and protection offerings. Remote medicine, especially to obtain a second medical opinion, is being gradually integrated into the policies in the portfolio and is systematically offered in a call for tenders on the customised scope. Many projects are underway to further improve the customer experience throughout the value chain. The work carried out in 2018 confirms a dual trajectory: digitalisation of all sales and management acts and professionalisation of customer advisory services. The quality of the Group’s support for its partners and customers has been rewarded. For the second consecutive year, the brokerage profession awarded it first place for the quality of its online business space. Its commercial performance was again acclaimed internationally: the Insurope network, a network for pooling social protection solutions for companies worldwide, of which Groupama Gan Vie is the exclusive partner in France, awarded the Insurope Award to the sales teams. For the third consecutive year,they won first place in the world. Employee savings 2.2.4.5 Groupama Épargne Salariale is the Group subsidiary dedicated to employee savings. Its products are distributed mainly by the regional mutuals, Gan Assurances, Gan Eurocourtage, and Gan Prévoyance. In 2018, €1.2 billion in assets were managed by GroupamaÉpargneSalariale in collaborationwith GroupamaAsset Management. During the same year, more than 1,000 new companiessigned up. This makes the Groupamagroup one of the most dynamic players in the market with more than 14,000 companies in its portfolio. Groupama Épargne Salariale’s 15-year anniversary was a main theme in communications in 2018. It was also an opportunity to bring together employees and partners to celebrate past and future projects. A year full of projects: overhaul of the website www.groupama-es.fr for easier browsing and access to information about employee savings, organisation of conferences in Paris and in the regions as part of the second edition of the Employee Savings Week, and increased visibility in the press through information kits, announcements, and interviews, particularly around the PACTE law. The goal: to make Groupama ÉpargneSalarialea leading player. For the 9 th year, Groupama Épargne Salariale’s offerings were awarded the “Excellence” labels by Dossiers de l’Épargne. This label is awarded by expertsto the bestpolicies on the market.

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Group insurance 2.2.4.4

The Group generated €1.8 billion in group insurance premium income as of the end of 2018. The fiscal year was again very

23 REGISTRATION DOCUMENT 2018 - GROUPAMA ASSURANCES MUTUELLES