Econocom - 2020 annual report

02 group overview

research & development

Research & Development 6. The Group is applying a dynamic of digital transformation by creating differentiating solutions to support its development strategy and achieve its operational excellence objectives.

administration) devoted to the networks (LAN, WAN) and to telecommunications (telephony operators). In 2020, the Group launched an initiative to strengthen the collaboration of its various entities (Planet and satellites) around innovative projects in order to federate all available expertise around promising themes for the Group’s business. In this context, work was carried out on the virtualisationof workstationsand end-to-end managementof virtualised assets, as well as research and development on the use of artificial intelligence and chatbots to optimise usersupport. Using these indicators and Econocom’s expertise, we help our clients identify the levers for improvingperformanceand create action plans to accelerate the digital transformation. For some of its business, the Group is entitled to a research tax credit ( Crédit d’Impôt Recherche ) in France. As a result, it is able to forge ahead with bold medium- and long-term projects that will offer a significant advantage in terms of enabling the Group to differentiate its technological offering.

In 2020, R&D efforts were pursued in continuity with the areas developed in prior years with the aim of providing intensive support and assistance for any innovative solutions produced by our customers. R&D efforts focused particularly on the areas of data visualisation (DATAVIZ), decision support, developing integrated solutions in the area of IoT, image recognition in real time, 5G microservice billing and machine learning, applied to process automation. Collaboration with the academic world continued with training agreements, allowing our employees to specific training sessions at the Claude Bernard University in Lyons in the areas of Cloud Computing and the Interoperability of Information Systems. Another research area focuses on the objectives of operational excellence, the study of complex data for forecasting purposes applied to the IT infrastructure and more particularly to our managed services offers (supervision, operation,

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2020 annual report